Associate Renewals Manager-10

Job DetailsJob Category: Customer SuccessAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together.Here, ambition meets action.Tech meets trust.And innovation isn't a buzzword — it's a way of life.The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era?You're in the right placeAgentforce is the future of AI, and you are the future of Salesforce.Job DescriptionThe Salesforce Associate Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory.Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal.They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and ensuring that customers are set up for success while maximizing the financial results for Salesforce.ResponsibilitiesDevelop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.Own and manage the renewals process in collaboration with the account teams.Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.Identify customer requirements, uncover roadblocks, and manage the renewal to completion.Communicate risk clearly and take steps to mitigate.Accurately maintain and accurately forecast a rolling 90-day forecast of renewals in your territory.Required Skills / Experience2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.Possess negotiation skills that allow for value-based contract negotiations with customer billing contact.Strong process management and ability to manage a high volume of transactions and tasks.Customer management experience.Desired Skills / ExperienceKnowledge of salesforce.Com product and platform features, capabilities, and best use.Experience with an enterprise CRM or customer service application.Experience with salesforce.Com a significant plus.Ability to manage transactions through every stage.Leadership QualitiesPASSION: Passionate about Customer Success.BEGINNER'S MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on.URGENCY: Ability to move fast and drive business value and results.OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.TRUST: Trust the company's core values.ADAPTABLE: Excels in high levels of uncertainty and change.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.What does that mean exactly?It means that at Salesforce, we believe in equality for all.And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.Know your rights: workplace discrimination is illegal.Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.#J-*****-Ljbffr