Empleos actuales relacionados con Bilingual IT Support Specialist - Mérida - Solvo Global
-
Bilingual Client Success Specialist — Events
hace 3 semanas
Mérida, México Balfour A tiempo completoA client services company in Mérida, Mexico seeks a Client Services Specialist to ensure client satisfaction and manage regional events. This role requires a college degree or equivalent experience, strong organizational skills, and bilingual communication in English and Spanish. Responsibilities include managing client relationships, coordinating events,...
-
Technical Specialist
hace 3 semanas
Mérida, México PSC Industries A tiempo completoA LITTLE BIT ABOUT Boldr · - Boldr is the first global B-Corp dedicated to delivering world‑class client experiences while creating access to dignified, meaningful work in communities around the world. · - We are a global team, united by our desire to connect diverse people with common values for boldr impact. · - We employ just over a thousand team...
-
Technical Specialist
hace 3 semanas
Mérida, México PSC Industries A tiempo completoA LITTLE BIT ABOUT Boldr · - Boldr is the first global B-Corp dedicated to delivering world‑class client experiences while creating access to dignified, meaningful work in communities around the world. · - We are a global team, united by our desire to connect diverse people with common values for boldr impact. · - We employ just over a thousand team...
-
IT Support Analyst Jr.
hace 3 semanas
Mérida, México Colektia A tiempo completoEn Colektia seguimos creciendo y estamos en bisqueda de un/a. IT Support Analyst Jr Ubicación: Mérida, Yucatán Modalidad: Presencial Tipo de puesto: Tiempo completo Descripción del puesto Buscamos un IT Support Analyst Jr para brindar soporte técnico de primer nivel a los colaboradores de la organización, asegurando la correcta operación de equipos,...
-
IT Support Analyst Jr.
hace 2 semanas
Mérida, México Colektia A tiempo completoEn Colektia seguimos creciendo y estamos en bisqueda de un/a. IT Support Analyst Jr Ubicación: Mérida, Yucatán Modalidad: Presencial Tipo de puesto: Tiempo completo Descripción del puesto Buscamos un IT Support Analyst Jr para brindar soporte técnico de primer nivel a los colaboradores de la organización, asegurando la correcta operación de equipos,...
-
Customer Support Specialist
hace 2 horas
Mérida, México Daytrip A tiempo completoJoin the Daytrip team as a **Customer Support Specialist**and build on your professional skills, while helping us become a globally recognized travel brand! Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...
-
Sales Support Specialist
hace 4 días
Mérida, México ABB A tiempo completo**Sales Support Specialist**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:**This position...
-
IT Support Specialist
hace 2 semanas
Mérida, México Baldesigns de México SA DE CV A tiempo completoDESCRIPCIÓN:El especialista en soporte técnico proporciona asistencia técnica a los usuarios, resuelve problemas de software y hardware, y desempeña un papel fundamental en el mantenimiento de los sistemas informáticos de las empresas. Sus funciones incluyen la resolución de problemas de hardware y software, la configuración de sistemas informáticos...
-
IT Support Specialist
hace 3 semanas
Mérida, México Baldesigns de México SA DE CV A tiempo completoDESCRIPCIÓN:El especialista en soporte técnico proporciona asistencia técnica a los usuarios, resuelve problemas de software y hardware, y desempeña un papel fundamental en el mantenimiento de los sistemas informáticos de las empresas. Sus funciones incluyen la resolución de problemas de hardware y software, la configuración de sistemas informáticos...
-
Junior IT Service Desk Specialist
hace 3 semanas
Mérida, México The Scotts Miracle-Gro Company A tiempo completoA leading gardening company in Mérida is seeking an IT Service Desk Agent I to provide frontline technical support to end-users. In this role, you will troubleshoot hardware and software issues, manage incidents, and enhance user documentation. Ideal candidates should have a High School diploma, experience in IT Service Desk roles, and proficiency in...
Bilingual IT Support Specialist
hace 6 horas
IT Support Specialist Job Description The IT Support Specialist is an on‑site Tier 1 / Tier 1.5 support role responsible for delivering hands‑on, user‑focused technical support to office staff. This position goes beyond ticket intake and focuses on active problem solving, real‑time user assistance, and end‑to‑end resolution whenever possible. The role supports desktops, Microsoft 365 applications, SaaS systems, user access, and basic network connectivity, ensuring users are fully operational before escalating to Tier 2 or third‑party vendors when needed. All work is logged and tracked through the company’s IT service management system. Responsibilities End User Support & Troubleshooting Provide hands‑on technical support for end users via phone, screen sharing, and in‑person assistance. Diagnose, troubleshoot, and resolve issues related to desktop applications, SaaS platforms, and Microsoft 365 tools, exhausting troubleshooting options before escalation. Support users in a high interrupt environment, requiring frequent follow‑ups and proactive communication. Ensure users clearly understand the issue, the resolution, and what is being actively worked on. Incident & Ticket Management Log, prioritize, track, and resolve incidents and service requests using FreshService/FreshDesk or a similar ticketing system. Actively own tickets from start to resolution, including follow‑up and chasing input when required. Focus on problem resolution rather than ticket volume, with escalation to Tier 2 only after thorough troubleshooting. Systems, Devices & Applications Install, configure, maintain, and inventory workstations, peripherals, and desktop applications. Support core Microsoft 365 tools, including Outlook, Excel, Word, PowerPoint, Microsoft Teams, OneDrive. Support access to SaaS applications, including troubleshooting login and usage issues. Identity, Access & Security Support Assist users with Azure AD / Entra ID activities, including password resets, MFA enrollment and troubleshooting, user and group access changes. Support users through security requirements in an educational and adaptive manner, helping them comply rather than enforcing rigid controls. Monitor systems and devices to ensure compliance with internal security standards. Network & Connectivity (Basic) Provide basic troubleshooting for Wi‑Fi, VPN, DNS, and DHCP issues. Assist with configuration and troubleshooting of Asus routers following documented standards. Escalation & Collaboration Escalate complex issues to Tier 2 support when required. Coordinate with third‑party vendors only after internal troubleshooting steps are exhausted. Additional Responsibilities Participate in team meetings, training sessions, and knowledge sharing activities. Adhere to all company policies, procedures, and applicable regulations. Participate in after‑hours, urgent on‑call support as assigned (company phone provided; on‑call handled remotely). #Solvo We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
