Customer Support Specialist

hace 2 días

Mérida, México Daytrip A tiempo completo

Join the Daytrip team as a **Customer Support Specialist**and build on your professional skills, while helping us become a globally recognized travel brand

Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe
- **Please send your CV in English**_

**What the job entails**:

- Actively handling last-minute bookings and communicating with partner drivers.
- Reviewing booking details, processing changes, and resolving complaints.
- Flexible, rotating schedule (we operate on a 24-hour schedule with teams in Merida, Mexico, and Prague, Czech Republic).

**What we are seeking**:

- Full English proficiency (C1 - C2).
- Fluent Italian speakers are a big plus.
- Optimistic individuals who want to grow professionally, with a built-in can-do attitude.
- People who thrive in a fast-paced environment, with a high level of attention to detail.
- Effective communication with clients & drivers primarily in writing and over the phone.
- People who work effectively in a hyper-motived international team, and individually.
- Ability to navigate through multiple systems (Slack, ticketing and booking software, etc).
- Hospitality, tourism or logistics experience preferred, but not required.

**What you can expect from us**:

- Learning from a team of highly driven professionals.
- Possibility to incorporate own ideas & take on different roles outside of Support.
- Interacting with travelers and drivers from all over the world (we operate in 130+ countries).
- Opportunity to participate in a unique project changing the world of travel.
- Informal office environment, within a short walking distance of Zona Paseo Montejo in Colonia Mexico.
- Team dinners and parties Once in a while we enjoy taco day in the office or go to a German Bierhaus around the corner.
- The possibility of working from home after the training period, by agreement.

Daytrip **Customer Support Specialists** have progressed to positions in Logistics, Finance, Marketing, Sales, Content Writing, Information Technology, and Senior Support roles.

So if it’s your first job, or you’re a seasoned Customer Support Specialist looking to grow into a bigger role, we want to hear from you

**Job Types**: Full-time, Contract, Permanent

Pay: $170.00 per hour

Expected hours: 40 per week

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