Service Delivery Manager

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from PerficientWhy is Perficient the best option?Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers.At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.Job SummaryPerficient is currently looking to add a dynamic and talented Service Delivery Manager to our team.Ideal candidates will report to and works closely with our Practice Directors to determine pursuit strategy, ensure quality of deliverables, and also to create new go to market strategies and offerings for each fiscal year.What do you need to come aboard?Oversee end-to-end service delivery for IT operations, ensuring SLA and KPI complianceManage cloud infrastructure (AWS, Azure) and on-premise systemsLead cross-functional teams in delivering IT projects using Agile and Waterfall methodologiesImplement and optimize ITIL processes (Incident, Problem, Change, Release, etc.)Collaborate with stakeholders to ensure service alignment with business goalsDrive continuous improvement initiatives and manage service escalationsMonitor infrastructure and application performance using industry-standard toolsManage vendor relationships and service contractsTechnical Skills RequiredAWS (EC2, S3, RDS, IAM, CloudFormation)Networking:Protocols: TCP/IP, DNS, DHCP, BGP, OSPFTools: Wireshark, SolarWinds, NetFlow AnalyzerVPNs, SD-WAN, MPLS, Zero Trust ArchitectureDatabases:Backup, replication, HA, performance tuningMonitoring & Automation:Scripting: PowerShell, Bash, PythonAutomation: Ansible, Terraform (preferred)ITSM Tools:Soft Skills & Leadership Experience• Strong leadership and team management skills ****** team members)Excellent communication and stakeholder engagement abilitiesConflict resolution and escalation managementCustomer-centric mindset with a focus on service excellenceAdaptability in fast-paced, evolving environmentsMentoring and coaching experienceStrategic thinking and decision-making under pressureQualifications• Bachelor's degree in Information Technology, Computer Science, or related fieldITIL v4PMP or equivalent project management certification (preferred)AWS and/or Azure certifications (preferred)8+ years of experience in IT service delivery, with at least 3 years in a leadership roleWhat can we offer you?Law benefitsCertificationsInternal & External CoursesMedical Insurance (Personal and Familiar)Life InsuranceSavings FundPantry VouchersAdditional HolidaysSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Perficient by 2xSign in to set job alerts for "Service Project Manager" roles.Project Manager - HR Shared Services, Ask HR (Americas)Acceleration Center - AES - SAP Delivery - Senior ManagerAcceleration Center - AES - SAP Delivery - Senior ManagerAcceleration Center - AES - Oracle Service Delivery - ManagerAcceleration Center - AES - Oracle Service Delivery - ManagerAcceleration Center - AES - SAP TPM - ManagerAcceleration Center - AES - SAP TPM - ManagerWe're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr