Customer Care Specialist

hace 2 semanas

Xico, México Intugo A tiempo completo

**ON-SITE** position (TecnoParque, Azcapotzalco)ESSENTIAL FUNCTIONS & RESPONSIBILITIES- Take ownership of clients and work diligently to resolve customer's technical issues, complaints and questions and provide outstanding service.- Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.- Answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.- Handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers' needs are met and they are satisfied with the level of service provided.- Accurately and efficiently process information and complete tasks in a timely manner.- Consistently demonstrate the company's core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.- Effectively use skills to be aware of any special requirements that a customer may have regarding communication and be sensitive to those needs while providing superior and prompt support.- Be an excellent and professional liaison for the company and our client to the customer.- Communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.- Maintain a high level of punctuality and have consistent and reliable attendance standards.- Maintain and protect company and client information and always use strict confidentiality.- Perform other duties as assigned.QUALIFICATIONS- 1 - 2 years Contact Center experience is preferred, but not required- High school diploma or GED is required.- Must have basic computer skills.Microsoft Office knowledge is a plus.- Excellent customer service skills, in both written and verbal communication, is essential.- Must be able to compose professional correspondence without requiring additional training.- Must have the ability to use problem-solving and critical thinking skills.- Availability to work on-site (Tecno Parque)- Fulltime availability**Job Types**: Full-time, Permanent**Salary**: $18,****** - $20,****** per monthApplication Question(s):- What is your english level?Work Location: One location

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