Manager, Operations Change Management

Get AI-powered advice on this job and more exclusive features. Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers, creators and dreamers bringing our characters to life, the stories to your living rooms and what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, celebrated and able to thrive. The Job: The WBD Global Content Operations (GCO) runs worldwide post-production services and sources, creates, customizes and localizes all content from our studios, producers, marketers and 3rd party distributors to deliver for all our content outlets globally across Streaming, TV Networks, Theatrical exhibitors, Home Entertainment Licensing Clients, Marketing, Advertising and Publicity. As the Operations Change Manager within the Strategy & Business Development team at Warner Bros. Discovery’s Global Content Operations, you’ll help deliver complex, global change initiatives that reshape how our content is produced, localized and delivered to the world. GCO manages post-production and content delivery to more than 3,000 platforms, 600 channels and 18 streaming services across 200+ territories. We localize content in over 68 languages—and we’re transforming how we work to serve that scale with greater speed, consistency and innovation. In this role you’ll be a key player in the change management team—helping define and execute strategies that enable adoption of new workflows, systems and ways of working. Reporting to the Director of Strategy & Change and working closely with the Change Management Lead, you’ll partner across teams including operations, technology and analytics to ensure transformation efforts land smoothly and deliver measurable results. We’re looking for someone who is organized, people‑focused and energized by complexity. You’re comfortable diving into the details, facilitating collaboration and building trust with cross‑functional partners. You care about people, processes, and impact—and you’re ready to help us Lead Change Delivery on Key Initiatives % Time Spent on The Daily: Plan and execute change management activities for initiatives across technology, processes and organizational transformation. Conduct change impact and readiness assessments to evaluate the scale of change and identify potential risk areas. Create stakeholder maps, training needs assessments and communications strategies that support adoption and minimize disruption. Help define and refresh Standard Operating Procedures (SOPs), training materials and workflow documentation as new systems and processes are introduced. Track adoption, engagement and readiness metrics in partnership with the analytics team, and use that insight to refine change approaches. Develop internal communications, surveys, newsletters and training materials to keep stakeholders informed and engaged throughout change rollouts. Support the development of a shared knowledge base for global content operations teams. Cross‑Functional Partnerships: Work closely with technology, program management, operations and the wider change team to align timelines, goals and messaging. Act as a trusted point of contact for operational teams navigating change—bringing clarity, structure and support throughout the journey. Contribute to the evolution of the change function. Share learnings, templates and best practices with the broader change team to help refine our approach. Provide feedback and insights that contribute to the continuous improvement of the GCO change management operating model. The Essentials: More than 5 years of experience in Change Management, Continuous Improvement or related roles. More than 5 years of experience in Production, Post‑Production, Operations, Media, Broadcast and/or Streaming Distribution, strongly preferred. Strong knowledge of change management principles, methodologies and tools. Proven ability to think strategically, question assumptions and approach problems from multiple angles to develop solutions. Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions. Demonstrated expertise in preparing and delivering presentations to leadership and in clear, concise documentation that effectively communicates complex information. Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast‑paced environment. Experience producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and communication plans. Experience using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives. Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives. Demonstrated ability to thrive in an environment of continual change, with comfort navigating ambiguity, adapting to shifting priorities and leading process improvements in a dynamic setting. How We Get Things Done… This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in a day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. Referrals increase your chances of interviewing at Warner Bros. Discovery by 2x. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Entertainment Providers Location: Miguel Hidalgo, Mexico City, Mexico (Posted 11 hours ago) Salary: MX$48,000.00 - MX$62,000.00 (Posted 16 hours ago) #J-18808-Ljbffr