Product Service Specialist

hace 3 semanas

Piedras Negras, México Current A tiempo completo

Company Description**Job Description**:Responsible for processing customer warranty claims for luminaire, control and lamp products.- Collect information from customers concerning product failures.- Validate warranty claims to help identify quality issues and determine long and short-term resolution of problems.- Direct failed product returns from customers for analysis- Provide technical evaluation and root cause analysis on product failures.- Response any Claim reported before 48hrs- Log failure data into database for tracking.- Log all results at Salesforce system- Response any Claim reported before 48hrs- Sent by weekly bases the Warranty order report**Qualifications**:- Bachelors Degree in Engineering or Similar- Fluent English- At least 5 year of experience as a Quality Engineer / Manufacturing or Process Engineer- Internal Quality Auditor ISO ******Desired Characteristics**- Knowledge of fundamental electrical and electronic concepts, practices and procedures applied to testing and measurement equipment, operation and troubleshooting.- Lean experience- Green Belt experience- Knowledge at Corrective /Preventive actions- Customer service- Traveling availability- Ability to handle pressure situations and dissatisfied customers.- As a customer facing position, must be able to communicate with customers with a professional and courteous manner.- Internal Auditor- Ability to handle pressure situations and dissatisfied customers.- Demonstrated leadership, teamwork and communication skills.Must be able to handle multiple priorities, act independently, and use sound judgment.- Knowledgeable of LED lighting and control products and catalog logic.Able to accurately identify product characteristics and options using ordering number logic.- Demonstrate PC skills with ERP knowledge and experience in SAP.- Must possess initiative as a self-starter and perform with mínimal supervision.Positive attitude, strong interpersonal and organizational skills are essential.- Demostrated problem solving & root cause analisis.Additional InformationAll your information will be kept confidential according to EEO guidelines.

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