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Enterprise Customer Success Manager at Canonical is a Remote full‑time position (Mid‑Senior level). Canonical is a leading provider of open source software and operating systems with a global customer base. Join a team that supports enterprises across cloud, data science, AI, engineering innovation, and IoT. Location This role will be based remotely. Segments Mass – SMEs or large businesses starting their journey with Canonical Focus – Large companies with established ARR Step Growth – a selection of high‑potential customers What your day will look like Onboard new customers and introduce them to our products and support processes (Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and more). Elaborate and coordinate complex projects with developers, IT managers and decision makers across industries. Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Run a disciplined, weekly customer and business review process with cross‑functional teams, identifying blockers and driving resolution. Serve as a customer advocate internally and influence product roadmaps and documentation. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch‑points and activities. What we are looking for in you Minimum 5 years of work experience with a strong relation to IT and exposure to at least one of Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Excellent presentation skills with the ability to guide conversations about complex software. Experience building and improving internal processes while maintaining timely delivery to customer‑related projects. Team‑player capable of interacting with all departments and levels both internally and externally. Knowledge of agile methodologies. Proficiency (written and spoken) in Spanish and Portuguese, in addition to excellent command of English, is highly appreciated. Additional skills that you might also bring Experience with Salesforce, Jira and other CRM systems. What we offer Distributed work environment with twice‑yearly in‑person team sprints. Personal learning and development budget of USD 2 000 per year. Annual compensation review. Recognition rewards. Annual holiday leave. Maternity and paternity leave. Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most influential open‑source projects, we drive innovation across AI, IoT, and cloud. We recruit on a global basis and set a high standard for people joining the company. Equal Opportunity Employer Canonical is an equal opportunity employer. We foster a workplace free from discrimination and give all applications fair consideration regardless of identity. #J-18808-Ljbffr
