Customer Support Engineer
hace 2 semanas
OverviewAt BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry’s first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle. You will join our Customer Support function as a CS Engineer, sharing front-line support responsibilities while Customer Success Managers focus on onboarding and customer growth activities. In this role you will be a member of the Customer Support team, supporting CS reps with technical knowledge and helping with escalations. You will collaborate with teams to resolve customer issues and continually improve support processes.Join us in shaping the future of customer engagement—where businesses don’t just collect data, but turn it into their next competitive advantage.ResponsibilitiesActively listen to customers to understand their issues, bringing an empathetic approach to problem solvingProvide step-by-step guidance for resolving technical issuesGather information needed to solve customer problemsOffer troubleshooting and help with configuring BlueConicEducate customers on product features to minimize technical challengesFollow up to ensure issues are resolved; document and track issues in a ticketing systemStay current on BlueConic productsIdentify and manage support-related reports and optimize tool usageSupport junior team members and serve as a point of escalation during ticketingIdentify and escalate customer issues to the right stakeholders based on scope and severityLeverage AI-powered support tools to enhance resolution speed and improve the customer experienceCollaborate on training and optimizing AI assistants by identifying gaps in automated responses and updating product knowledgeYou HaveHands-on experience with customer data platforms, digital analytics, personalization, tag management, DMPs, or web-based data/marketing technologies4+ years front-end development experience (HTML, CSS, JavaScript)At least 2+ years in a similar customer support roleExcellent written and oral communication skillsProven ability to manage multiple tasks without falling behindPassion and enthusiasm for learningTeam-player mentalityNice to HaveComputer Science or developer backgroundUnderstanding of how APIs can be used to send and retrieve informationExperience in the martech space and/or enterprise softwareExperience in a company with US and global operationsAbout BlueConicBlueConic is the leading Customer Growth Engine, helping brands unlock the full value of their customer data. By combining AI-powered intelligence with real-time activation, BlueConic enables businesses to drive growth, increase retention, and optimize revenue. More than 500 brands use BlueConic to create meaningful relationships and drive long-term business impact.Seniority levelNot ApplicableEmployment typeFull-timeLocationMexico City Metropolitan Area #J-18808-Ljbffr
-
Mexico City Singular A tiempo completoA tech company in Mexico is seeking a Technical Support Engineer to handle customer and partner support. The ideal candidate has 4+ years in customer service, is fluent in English and Spanish, and possesses strong analytical skills. Responsibilities include technical troubleshooting, collaborating with product teams, and mentoring staff. This role offers a...
-
Customer Success Engineer — Adoption
hace 6 días
Mexico City Everscale Group A tiempo completoA leading technology company based in Mexico is seeking a Customer Success Engineer (CSE) to drive product adoption and ensure customer success. The CSE will manage customer onboarding, provide training, troubleshoot issues, and collaborate with cross-functional teams to enhance satisfaction and retention. Ideal candidates will have 2 years of customer...
-
API Support Engineer
hace 6 días
Mexico City Vonage A tiempo completoA global cloud communications leader is seeking a Level 1 Technical Support Engineer to provide exceptional support to customers. You will triage requests, communicate effectively, and collaborate with teams to ensure customer satisfaction. Ideal candidates will have a Bachelor's in Computer Science and 1-2 years in technical support, demonstrating excellent...
-
Customer Support Engineer
hace 19 horas
Mexico City AltScore A tiempo completoWe are in search of a highly skilled and motivated Customer Support Engineer to join our growing team. In this role, you will work closely with our customers and internal teams to solve technical challenges, integrate systems, and ensure seamless use of our platform. You will be responsible for promptly addressing customer tickets, troubleshooting technical...
-
Customer-Impact Tech Support Engineer II
hace 6 días
Mexico City Everscale Group A tiempo completoA leading technology firm in Mexico City seeks a Technical Support Engineer II to serve as the primary technical contact for product users. You will manage support tickets and interactions with customers to provide timely solutions. This role requires at least 2 years of experience in technical support and the ability to build strong relationships with...
-
Technical Support Engineer: Build Solutions
hace 6 días
Mexico City Emerson Electric A tiempo completoA global technology company in Mexico City is seeking a Technical Support Engineer to enhance customer success through technical expertise in products and platforms. The ideal candidate will have a Bachelor's degree in Engineering or Computer Science and proficiency in programming languages, ideally LabVIEW. Responsibilities include resolving technical...
-
Customer Support Engineer
hace 4 semanas
City, México BlueConic A tiempo completo**Hurry up! We’ve got a dream to build!**At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and...
-
Technical Support Engineer
hace 1 semana
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
-
Technical Support Engineer
hace 6 días
Mexico City Singular A tiempo completoThe role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak to...
-
Application Support Engineer
hace 4 días
Mexico City Cyferd Inc. A tiempo completoCyferd is a fast-growing technology company offering a Composable Solutions Platform that enables businesses to create interconnected applications easily. We develop innovative solutions designed to help organizations work smarter, faster, and more efficiently. As we scale, we are looking for an experienced and driven individual to join the Customer Success...
