Security Support Engineer I

Everything we do centers around people.That means we obsess over how to make the lives of our customers, and their customers, better.And it means we prioritize a diverse F5 community where each individual can thrive.Come work at a place where innovation and teamwork come together to support the most exciting missions in the world**This opportunity is available to work-from-anywhere in Mexico OR onsite in Guadalajara (if preferred).Our Security as a Service (SaaS) Security Operations Center (SOC) is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously.You will partner collaboratively with seasoned engineers to keep our customers safe and stop attackers cold, around the clock.As part of a Global SOC team, you will be responsible for managing cloud-based security systems on behalf of F5 clients, providing real time protection, detection, mitigation, and resolution of security events.The SOC DDoS Analyst is a master of identifying DDoS attacks and is a skilled security defender.When not unravelling security issues, you may spend time mentoring and training colleagues, troubleshooting processes, and spreading security knowledge throughout the business or investigating new attacks and defenses.A contender for this role possesses a passion for information security, enjoys solving problems and sharing knowledge with others, excels under pressure, and is continuously looking for opportunities for personal and team improvement.- This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays._Attractions of the JobThe Security Operations Center is a critical component of the Security & Distributed Cloud Portfolio.Our expert security Engineers defend a wide spectrum of companies from online fraud, DDoS (Distributed Denial of Service), Application layer, and other security threats.You will work side-by-side with some of the finest security Engineers in the world, leveraging the best security products available, defending against attacks in real-time, analyzing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.What will you do?- Take proactive and reactive steps to mitigate Layer 4-7 security threats against F5 clients- Provide proactive and real-time guidance to customers on network configuration, security protocols, and defensive security response- Document activities taken in incident management systems, knowledge base, or ticketing systems, as required- Establish yourself as a trusted security advisor internally and externally- Assist F5 clients with onboarding and provisioning- Engage and support cross-functional teams- Investigate new attacks and vulnerabilities- Appropriately manage time and customer issues based on issue severity and business needs- Collaborate with Product Management and Development on requirements and product release activities- Identify, define, and implement process and procedure improvements- Ensures documented processes and procedures are relevant and up to dateMinimum Qualifications- 0-2 years' experience in the Information Security or Network Security field.- Ability to excel in a dynamic, challenging, security-oriented operations environment- Undaunted by, and quickly capable of, coming up to speed on new and developing technologies- Must be able to communicate technical and operational details fluently in English (written and oral)- Excellent customer service skills- Troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail- Experience with global routing and networking technologies (GRE, BGP, ASN routing)- Good understanding of HTTP- Technical knowledge in troubleshooting TCP/IP networks- Fundamental Linux skills- Knowledge of Layer 7 DDoS attack mitigation- Ability to perform log file analysis- Ability to develop creative, efficient solutions to complex problemsPreferred Qualifications- Interest in Cyber security and/or Network security, and/or prior NOC or SOC experience.- B.S/A.S, in Information System Security or related degree/experience- Background in Security Incident Response- Familiarity with a programming or scripting language- Fluency in additional languages- Experience with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)- Understanding in common enterprise network technologiesSkills & abilities you'll be improving:- Ability to excel in a dynamic, challenging, security-oriented operations environment- Undaunted by, and quickly capable of, coming up to speed on new and developing technologies- Must be able to relay technical information to customers with different levels of technical competence- Experience supporting corporate customers in production environments, working with relevant technologies- Experience working with Customer Sup