Security Support Engineer I

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world**What will you do?**- Fix reported issues and advocate for the customer.- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.- Critical issue management and customer assurance when handling reported issues.- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.- Training and enabling our service partners to ensure that they can sufficiently support customer issues.**Knowledge, skills and abilities**:- Strong troubleshooting skills, independent and collaborative- Approachable disposition and steadfast in delivering.- Ability to prioritize and multitask when leading sophisticated technical issues.- Phenomenal communicator with English, and Japanese language is a plus.- Proven understanding of routing and switching technologies.- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.- Security product/solutions experience (Firewalls, WAFs, DDoS) is preferred.- Knowledge of Data Representation types (XML, JSON and YAML).- Ability to read different scripting and automation (Python, Shell and Ansible).- Experience with Virtualization technologies.- Familiarity with Container technologies (Docker and Kubernetes).- Bachelor’s degree in Engineering or equivalent practical experience.**How do you qualify?**- Showcase up to 2 years or more of experience working in an operations environment.- Background in customer service/support and IT, network or IT security incident management.- IT Security or IT Operations experience with corporate customers in production environments.- A Bachelor’s degree or equivalent experience- Experience driving efficiencies, handling growth, and delivering results.- Passion, technical knowledge and instincts to effectively lead a security operations team.- Good understanding of IT, Network, or IT SOC best practices and a real passion for continuous improvement.- Professional verbal and written interpersonal skills.- Excellent ethical and professional standards.**Physical Demands and Work Environment**- Duties are performed in a corporate environment while sitting at a desk or computer table.- This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events.- Some travel may be required (less than 10%).**#LI-LA1****Equal Employment Opportunity**It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: A partir de $40,000.00 al mesBeneficios:- Caja de ahorro- Días de maternidad superiores a los de la ley- Opción a contrato indefinido- Programa de referidos- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro de la vista- Seguro de vida- Serguro dental- Trabajar desde casa- Vacaciones superiores a las de ley- Vales de despensa- Vales de restauranteHorario:- Turno de 8 horas