Senior Service Delivery Manager
hace 2 semanas
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Responsibilities Responsible for account management, including strategy formulation, customer relationship management, opportunity identification, and deal closing. Responsible for commercial operations such as pricing negotiation, contract signing, and collection. Manage existing customers to develop partnerships within telecommunications industries for the region. Liaise and coordinate with internal resources to meet customer expectations. To report market needs, opportunities for solutions and services, competition activity, and recommendations on product definition. To increase market share, revenue, and margin in line with quarterly and yearly objectives. The goal of establishing uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contact. Able to present the THALES MCS Product Portfolio to key accounts. Contributes customer service information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determines system improvements; and implements change. Meets customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions. Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, and analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Requirements Degree in Engineering, Computer Science, Business, or a related field. ITIL Foundation and PMP certification. Previous and relevant experience in sales or pre-sales in telecommunications products and solutions. Strong knowledge of technical and innovative solutions in IT and telecommunications industries and knowledge of sales methods and sales control. Strong communication and negotiation, analytical, results‑oriented, a substantial time manager, autonomy, honesty, and empathy. Fluent in English. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now #J-18808-Ljbffr
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Senior Service Delivery Manager
hace 3 semanas
Mexico City Thales Group A tiempo completoSenior Service Delivery Manager page is loaded## Senior Service Delivery Managerremote type: Hybridlocations: Mexico Citytime type: Full timeposted on: Posted Todayjob requisition id: R0309989Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust...
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Senior Service Delivery Manager
hace 2 semanas
Mexico City Thales A tiempo completoA global technology leader is seeking a Senior Service Delivery Manager in Mexico City. This role involves strategic account management, commercial operations, and developing customer partnerships in telecommunications. Candidates should possess a relevant degree, ITIL and PMP certifications, and sales experience in telecommunications. Strong communication...
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Senior Customer Service Delivery Manager
hace 1 semana
Mexico City QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
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Senior Customer Service Delivery Manager
hace 1 semana
Mexico City QAD A tiempo completoSenior Customer Service Delivery Manager QAD Inc. is a leading provider of adaptive, cloud‑based enterprise software and services for global manufacturing companies. Our solutions help customers across automotive, life sciences, packaging, consumer products, food & beverage, high‑tech and industrial manufacturing rapidly adapt to change and innovate for...
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Delivery Service Manager
hace 2 semanas
Mexico City Global Payments Inc. A tiempo completoTSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...
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Senior Manager, IT
hace 3 semanas
Mexico City Kraft Heinz A tiempo completoJob Description Job Title: Senior Manager, IT - Manufacturing Capabilities Service Delivery Reports to: Director, IT - Manufacturing and Supply Chain Location: Mexico City Band B12 Job Summary We are seeking an experienced Senior Manager, IT - Manufacturing Capabilities Service Delivery to lead the delivery of IT services and solutions that enable our...
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Senior Manager, IT
hace 3 semanas
Mexico City Kraft Heinz A tiempo completoJob Description Job Title: Senior Manager, IT - Manufacturing Capabilities Service Delivery Reports to: Director, IT - Manufacturing and Supply Chain Location: Mexico City Band B12 Job Summary We are seeking an experienced Senior Manager, IT - Manufacturing Capabilities Service Delivery to lead the delivery of IT services and solutions that enable our...
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Service Delivery Manager
hace 3 semanas
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Manager
hace 3 semanas
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
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Service Delivery Manager
hace 6 horas
Mexico City Perficient A tiempo completoWe are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...
