Senior Manager, Service

Sr. Manager, Service & Sales Model Purpose Is responsible for the design and management of the IB region’s bank service and sales methodologies. This role ensures that service delivery and sales processes are integrated, efficient, and customer centric. It will leverage data and market insights to continuously refine service and sales strategies, ensuring they are effective and adaptable to changing market conditions. Accountabilities Drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Develop and implement comprehensive service and sales models that align with the bank’s strategic objectives and customer expectations. Ensure that the service and sales approaches are integrated, streamlined, and scalable across all retail banking channels. Monitor and analyze service and sales performance data to identify trends, opportunities, and areas of improvement. Works and collaborates with different geographies to take into account various needs in order to improve the Service and Sales Model. Prepare and present detailed performance reports to senior management, providing insights and recommendations for enhancing service and sales effectiveness. Stay informed about industry trends, best practices, and regulatory changes related to service delivery and sales methodologies. Lead the continuous improvement of service and sales processes, leveraging feedback and data insights to enhance effectiveness. Responsible for the sales model route, Q-flow, and customer experience. Develops sales training that supports the segment experience. Education / Experience / Other Information University degree with a minimum of 5 years’ leadership experience in retail channels/products. Strong understanding of payments units, products, pricing and profitability, services, operations, systems, and practices. In-depth understanding of products-related operational processes and controls, including knowledge of organization and infrastructure. Demonstrated ability in leading professional staff both in Head Office and across a distributed network. Strong diagnostic skills and proven ability to evaluate options/alternatives and develop recommendations for complex and multi-dimensional problems/issues. Expert Level Knowledge of International Financial Market. Experienced in local markets. Desired knowledge on Sales & Services. Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Moderate travel domestically and internationally. Agradecemos tu interés. Sin embargo, únicamente las personas seleccionadas para entrevista serán contactadas. Si necesitas algún tipo de adaptación en temas de accesibilidad durante el proceso, indícalo a nuestro equipo de Atracción de Talento. Bajo ninguna circunstancia solicita pruebas de embarazo, ni de VIH. Ubicación(s): México : Ciudad de México : Miguel Hidalgo Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital. En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista. #J-18808-Ljbffr