Quality Assurance Supervisor
hace 4 semanas
Quality Assurance SupervisorJob Locations MX-MEX-Mexico CityID 2025-16833Category: Finance • Employee Class: RegularCompany OverviewDiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit: www.didiglobal.com/news#LI-HybridTeam OverviewWe are looking for a responsible supervisor to oversee the workflow at our facility. The position involves advising, solving problems, and serving as a liaison between subordinates and upper management. The ideal candidate will guide and train employees, with thorough knowledge of the processes inherent to the role and a results-oriented focus. The objective is to ensure operations are carried out productively to support the correct QA Collection process.Role ResponsibilitiesOrganize workflow and ensure employees understand their delegated roles or tasksMonitor employee productivity and offer feedback and adviceMaintain record of hours worked and personnel recordsTransmit information from the management team to employees and vice versaPrepare and send performance reportsPrepare and analyze KPI´sConduct meetings with operational teamsDecide on bonuses and promotions based on performanceHire and train new employeesEnsure compliance with company and legal policies and procedures and take disciplinary action if the need arisesRole Qualifications5+ Relevant Experience in Similar Role2+ in same position - Leading teams of 10+Bachelors degreeIntermediate English (Mandatory)Proficiency in MSKnowledge of QA standards operation, knowledge in internal and BPOs collectionsIndustry StandardsKPI`s definition capabilitiesProcess Improvement ExperienceCoaching solid SkillsStrong presentation skillsStrong interpersonal skills to effectively communicate with team members, stakeholders, and senior managementAbility to foster a positive and collaborative work environment, promoting teamwork and moraleAble to develop high performance teamsStrong Collaboration skillsAble to support area´s Manager as back upStakeholders managementRisk - Fraud VisionEEO StatementWe are committed to building inclusive and diverse teams. We promote equal opportunities for all candidates and employees as an Equal Opportunity Employer.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment.I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms #J-18808-Ljbffr
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Manager, Quality Assurance
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Manager, Quality Assurance
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