Bell Desk Coordinator

Join to apply for the Bell Desk Coordinator role at Four Seasons Hotels and Resorts. About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Location Laid‑back luxury meets bucket‑list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau. About the Resort Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members‑only beach and yacht club, all situated along a two‑mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travellers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons’ legendary quality and service while discovering the richness and beauty of Baja’s eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures. Hotel Site: https://www.fourseasons.com/es/loscabos/ Instagram: #fsloscabos Role Overview Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests, as well as the proper handling of luggage, internal transfers, and logistical support in lobby areas and main resort entrances. Responsibilities Coordinate the daily activities of the bell staff team, assigning tasks and service areas. Supervise compliance with service standards during guest arrivals and departures. Ensure the proper handling, safekeeping, and delivery of guests' luggage. Assist in organising internal transportation (golf carts, shuttles, etc.) and external transport when needed. Monitor the cleanliness and order of lobby areas, entrances, and waiting zones. Follow up on special guest requests (flowers, packages, wheelchairs, etc.). Train new staff and reinforce established procedures and protocols. Qualifications Fluency in both Spanish and English is required for this role. A minimum of two (2) years of experience in Front Desk or Rooms division roles. Experience in a luxury hotel or a similar high‑end hospitality environment (2+ years) is highly preferred. Proficiency in Opera Software is mandatory. Strong ability to navigate and operate all hotel systems with a keen attention to detail. Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences. Outstanding interpersonal and communication skills. Cultural sensitivity and a strong customer service orientation. Guest‑centric mindset with a keen understanding of personalised service and guest preferences. Benefits Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort Uniforms: Complimentary dry‑cleaning for employee uniforms Training & Development: In‑house training workshops for line and management employees Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards Service Culture Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveller reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. Learn More Company Site: www.fourseasons.com Our Careers: https://careers.fourseasons.com/us/en LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Facebook: https://www.facebook.com/FourSeasonsJobs Twitter: https://twitter.com/FourSeasonsJobs Seniority level Not Applicable Employment type Full‑time Job function Customer Service Industries Travel Arrangements and Hospitality Referral increases your chances of interviewing at Four Seasons Hotels and Resorts by 2x. Get notified about new Coordinator jobs in La Ribera, Baja California Sur, Mexico. #J-18808-Ljbffr