Experto en GENESYS Cloud CX

hace 3 semanas

Mexico City Hogares Unión A tiempo completo

Propósito del rol Diseñar la arquitectura omnicanal en GENESYS Cloud CX. Configurar IVRs flujos de voz mensajería y bots conversacionales. Implementar enrutamiento inteligente por intención prioridad y contexto. Integrar GENESYS con HubSpot RPAs y otros sistemas vía APIs y webhooks. Crear journeys automatizados de contacto reasignación y reactivación de leads. Definir reglas de escalamiento entre bots y agentes humanos. Optimizar la experiencia del cliente y los indicadores de atención. Lo que buscamos en ti Experiencia avanzada en GENESYS Cloud CX. Dominio de Architect Omnichannel Routing y flujos automatizados. Experiencia integrando plataformas vía API / Webhooks / Event Streams. Background en modelos híbridos de atención (bot humano). Capacidad para diseñar soluciones no solo configurarlas. Lo que ofrecemos: Sueldo competitivo. Prestaciones de ley. Servicio de comedor subsidiado. Cultura de innovación y desarrollo profesional constante. Employment Type : Full Time Experience: years Vacancy: 1 #J-18808-Ljbffr

  • Senior Technical Architect

    hace 2 semanas

    City, México Genesys A tiempo completo

    locations - Mexico City (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR106927 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations...

  • Senior Account Director, Enterprise

    hace 3 semanas

    City, México Genesys A tiempo completo

    locations- Mexico City (Flexible)- time type- Full time- posted on- Posted Today- job requisition id- JR - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Sales Director, Commercial Mexico

    hace 3 semanas

    City, México Genesys A tiempo completo

    locations- Mexico City (Flexible)- time type- Full time- posted on- Posted Today- job requisition id- JR - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Executive AssistantOffice Manager

    hace 3 semanas

    Mexico City Genesys A tiempo completo

    Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform accelerates growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Sr. Principal Technical Account Manager

    hace 4 semanas

    Mexico City Genesys A tiempo completo

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform helps organizations accelerate growth by delivering empathetic, personalized experiences at scale, driving customer loyalty,...

  • Sr. Principal Technical Account Manager

    hace 4 semanas

    Mexico City Genesys A tiempo completo

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform helps organizations accelerate growth by delivering empathetic, personalized experiences at scale, driving customer loyalty,...

  • Especialista en soporte Genesys Cloud 2do nivel

    hace 2 días

    Mexico TMC A tiempo completo

    Responsabilidades: - Atender y resolver incidentes de 2do nivel relacionados con: - Enrutamiento de interacciones (voz, email, messaging). - Flujos en Architect. - Configuración de colas, usuarios, skills y horarios. - Soporte a integración Genesys Cloud – Salesforce: - Sincronización de datos y eventos. - Troubleshooting de permisos, objetos y...

  • Senior Solution Consultant

    hace 2 semanas

    Mexico City Metropolitan Area Genesys A tiempo completo

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Genesys L2 Support

    hace 2 semanas

    Mexico City HCLTech A tiempo completo

    HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...

  • Genesys L2 Support

    hace 1 semana

    Mexico City HCLTech A tiempo completo

    HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...