Banamex- Ops Support Associate

**Discover your future at Citi**:Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.**Job Overview**:The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates- Monitor requirements related to compliance with Corporate Policies- Monitor and implement corrective actions derived from MCA reviews and other control entities- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.Experiência requeridaTemas Regulatorios, Creación de PRCT, Its, DCs, especificaciones.Manejo de personalSolución de problemasCapacitacionesTrabajo en equipoReportes EjecutivosManejo SAMAtención a auditorias interna y externasConocimientosConocimientos ContablesManejo de paquetería office (Tablas dinámicas, Outlook,Power Point)Tablas dinámicasManejo de bases de informaciónRegulaciones BANXICO (Billetes Falsos)- ** Objetivo del puesto**La posición es de alta responsabilidad ya que la función primordial es cumplir con las regulaciones actuales de BANCO DE MEXICO respecto del manejo de piezas presuntamente falsas en los CPAEs y Soporte a Sucursales a nível Nacional.- ** Objetivo del área**Vigilar que las regulaciones de BANXICO se cumplan en tiempo y forma evitando sanciones de parte del regulador.- ** Funciones principales del Puesto**Administrar al personal de la línea de Billetes Falsos CPAEs con un enfoque al cumplimiento de controles y regulaciones vigentes.Atención a auditorías internas y externas.Minimizar riesgos operativosSoporte a Sucursales a nível Nacional respecto del manejo de PPF.- ** Habilidades técnicas / Competencias que debe tener el Candidato**- Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios- Habilidades para transmitir conocimientos específicos de forma práctica y estructurada- Excelentes habilidades interpersonales de relacionamiento con personal de todos los níveles de una organización.- Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.- Atención de problemas de manera inmediata (sentido de urgencia)- Capacidad de análisis- Trabajo bajo presión- Orientación a cumplimiento de objetivos- ** Lugar de Trabajo (Domicilio Laboral)**Edificio Revolución.Revolución ****- ** Observaciones Especiales**Trabajo de Lunes a viernes con horario de 9:00 am a 6:00 pm con 1 horas de comida.**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._