Team Leader

hace 4 semanas

Xico, México Hsc Consulting, S.C. A tiempo completo

**Team Leader - Travel insurance** ( Call Center LATAM)**Requirements and Qualifications**- Bachelor's degree with business emphasis or equivalent 5+ years of experience in related field--Bilingual- Three (3) years supervisor experience- Experience in travel insurance or Knowledge of the insurance industry- Knowledge of the Customer Contact Centre metrics- Problem Solving and keen analytical mind- Hands on - call - 100% available 24/7Responsible for leading a 24/7 high performing team in a high-volume, fast pacedCall Center environment while maintaining a consistently high level of quality and customer service.This support is provided through monitoring service level standard, team objectives, alignment with corporate strategic vision and performance management.The position is also the point of contact for escalated cases with the ability to transition an escalated call into a positive customer experience.**Success Measures**- Right people in the right jobs meeting their mandated expectations- Delivering on our promises, meeting established service levels- Getting the right answers to our clients in a timely fashion- Satisfied clients- Reduction in the number of complaints**Major Challenges**- Providing an outstanding customer experience- Reducing staff turnover- Training and development of staff- Lack of standardized products and services- Accountable to deliver multiple services 24/7, 365 days per year**Gross salary**$30,000 a $35,000 (son brutos) - Higher benefits than those of lawTipo de puesto: Tiempo completoSalario: $30,****** - $35,****** al mesPregunta(s) de postulación:- ¿You are bilingual?Yes or No- Years of experiencie en call center or travel insurance?- Years of supervisor teams?Idioma:- Inglés (Deseable)

  • Team Leader

    hace 4 semanas

    Xico, México Ccc Centro De Estudios Profesionales A tiempo completo

    CCC SOMOS UNA IMPORTANTE INSTITUCION EDUCATIVA INTERNACIONAL DEDICADA A OFRECER SERVICIOS EDUCATIVOS DE CURSOS ONLINE, Y ESTAMOS SOLICITANDO:**TEAM LEADER**FUNCIONES:- Seguimiento a clientes- Monitoreo de llamadas (calidad)- Coaching a ejecutivos para el logro de objetivos personalizados y de todo el equipo- Realizar seguimiento al ciclo de ventas de los...

  • Collection Team Leader

    hace 4 semanas

    Xico, México Ipf Digital A tiempo completo

    **Collection Team Leader****Who are we?**IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México.We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion,...

  • Collection Team Leader

    hace 4 semanas

    Xico, México Ipfdigital A tiempo completo

    Collection Team Leader | Who are we?IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México.We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion, and...

  • Team Leader Calidad

    hace 4 semanas

    Xico, México Recopos Mx A tiempo completo

    Team Leader de Calidad con Experiência en FinTechOFRECEMOS:Horario de Lunes a Viernes de 8:50 a 18:00 hrs, Sábados de 8:50 a 15:00 hrsDescansamos Todos los Domingos.Sueldo base mensual de $9,******Comisiones quincenales.Prestaciones de ley (Aguinaldo, Vacaciones, Prima Vacacional, IMSS, INFONAVIT)**Requisitos**:Contar con experiência en el puesto de Team...

  • Team Leader

    hace 4 semanas

    Xico, México Percepta International A tiempo completo

    Team LeaderMX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support.**What You'll Be Doing**The Team Leader provides the daily leadership and support for the program to meet customer and employee satisfaction while achieving the business goals of the Program and Percepta.**During a Typical Day, You'll**Team...

  • Team Leader

    hace 4 semanas

    Xico, México One Talent A tiempo completo

    **Vacante para la empresa One Talent en Polanco -Miguel Hidalgo, Ciudad de México**:Únete a nuestro equipo como Team leader en Atención al Cliente y Ventas en Línea!Si te apasiona brindar un servicio excepcional al cliente y tienes habilidades de liderazgo, esta es la oportunidad perfecta para ti en el sector de retail de lujo.Serás responsable de...

  • Team Leader De Limpieza

    hace 4 semanas

    Xico, México Sodexo Mexico S.A De C.V A tiempo completo

    _Sodexo México te invita a colaborar con nosotros como _**TEAM LEADER DE LIMPIEZA.**_**Requisitos**:- Grado de estudios mínimo de preparatoria.- Exp.mínima de 6 meses en limpieza de oficinas.- Manejo de Excel _(básico.)_Ofrecemos.- Vales de despensa _(10% de tu sueldo nominal mensual.)_- Vales de apoyo navideño _(en diciembre.)_- Vales de apoyo escolar...

  • Team Leader Cobranza

    hace 4 semanas

    Xico, México Recopos Mx A tiempo completo

    Supervisor de cobranza**Team Leader de cobranza con experiência en mora de 6 a 30 días de atraso.****Ofrecemos**- Sueldo Base + Bono Mensual- prestaciones de ley.- Estacionamiento para motos.- **DESCANSO FIJO EN DOMINGO.**:- Buen ambiente laboral.***Requisitos**:- Manejo de personal.- Manejo de Paquetería office intermedio.- Habilidad de cobranza.-...

  • Team Leader

    hace 4 semanas

    Xico, México Puratos A tiempo completo

    **Únete a la Magia****Nuestra Misión**En Puratos, creamos soluciones alimentarias innovadoras para la salud y el bienestar de las personas en todo el mundo.Como líder mundial en ingredientes de panadería, pastelería y chocolate, ayudamos a nuestros clientes a tener éxito con su negocio, convirtiendo tecnologías y experiências de culturas alimentarias...

  • Sr Team Leader

    hace 4 semanas

    Xico, México Percepta International A tiempo completo

    Sr Team LeaderMX-DF-Mexico DF**Description**:** What You'll Be Doing**The Senior Team Leader is primarily responsible for the day-to-day leadership and performance of a team of agents and lead agents in the Customer Relationship Center (CRC).The Senior Team Leader will direct, supervise, evaluate and coach their direct reports ensuring an exceptional...