System Administrator/Support Engineer

We are looking for a skilled **System Administrator/Support Engineer** to provide technical support and infrastructure management for cloud-based solutions.The role involves troubleshooting, incident management, and working closely with product teams to improve customer success.This position requires experience in system administration, networking, and cloud technologies.RESPONSIBILITIES- Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services- Provide technical assistance and support as part of a global 24x7-support organization- Work closely with Engineers and Product Managers to improve the product and make our customers successful- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs- Follow notification and escalation procedures- Follow standards for communications with business involving operational issues**REQUIREMENTS**:- At least 3 years' experience as a Systems Engineer or a combination of Networking and System Administrator- Strong knowledge of Linux/UNIX and Windows Server- Familiarity with shell scripting- Familiarity with multitasking and multiprocessing- Capable to setup monitoring, conduct performance audit and performance optimization- Strong understanding of administration (user accounts, permission models, access control)- Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)- Experience troubleshooting Linux performance (CPU, memory, I/O)- Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)- Familiarity with SQL- Familiarity with cloud computing- Strong business ownership and customer focusNICE TO HAVE- Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.)- Familiarity with BigQuery, Cloud Storage and CloudSQL- Coding ability in one or more languages (Java, Python, C++ etc.)- Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.)- Experience in deploying and managing distributed systems and clusters- Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)- Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvementWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more