Regional Practice Lead

Job Function: Cloud & Software Services Why SoftwareONE?:SoftwareONE Technology Services is a premier provider of professional and managed services.Our Technology Services ethos places the customer outcomes at the heart of everything we do.SoftwareONE works closely with customers to align business and IT objectives.We support the organizational goals through our solutions.Based on the business objectives and IT investments, we provide IT strategy, defined roadmaps, and design and implement solutions to accelerate the transformation of our customer's business.The role:This role is part of the Regional Services Organization and will contribute as part of the Leadership team to the overall success.- FinOps Advisory Services & Managed Services- Cloud Managed Services- PyraCloud**Target** is to run a well-managed contribution margin local service line with a focus on delivery excellence, which also drives upsell & cross opportunities without sales through service success & effective customer interaction.Ownership is key with clear customer focus and operational excellence (delivery) in mindIs the (single point of contact) for the FINOPS business and is measured directly against the overall P&L (GP & Contribution Margin) of FINOPS business across the LATAM Region and therefore supporting aspects of both pre-sales & delivery to achieve it- Responsibility of the FINOPS pre-sales function (Solution Specialists) together with Delivery- An industry expert for FINOPS and therefore driving the strategy execution with its priorities with the focus of landing it with the countries in an "entrepreneurial spirit"- Provide feedback on the portfolio (with Innovation & Technology together with the global business owners), commercial models (with Sales) and efficient delivery (with the Dynamic Resource Model - Delivery).All in close alignment with respective processes:- Define the local portfolio across Advisory, Delivery- Contribute to continuous improvement around our proactive managed services- Contribute to the development & execution of the portfolio (engineering and productization) is with I&T- Actively engaging with the countries local leadership teams around local execution of sales enablement (account management & pre-sales), GTM, service operations (Dynamic Resource Model - Delivery)- Engage and hold other business units, accountable for the execution of an efficient and effective landing of the FINOPS practice within the Region.- Possessing technical and entrepreneurial expertise to become a clear go to person for the Federation- Supporting in customer activities (sales & delivery) including measuring the health/experience in order to implement the learnings- Ensure world class delivery excellence which is customer focused and measured through a customer satisfaction platform- Create and actively drive a global collaboration amongst global, regional Business Owner and local team leadsGR-1What we need to see from you:- Ability to effectively lead people including when no direct reporting line exists- Is able to demonstrate the changes from on-premise requirements to cloud Licensing impacts including mergers, acquisitions, and spin-offs.- Has the ability to hold presales workshops to showcase the FinOps methodology including related Software Lifecycle Management, Publisher Advisory Services and Cloud Advisory Services (Cloud Cost optimization).- Understands and can articulate the full software lifecycle process from request to provision, management and change as well as demonstrate how having the right people, process and technology can drive exponential benefits to their organisation.Actively identifies and positions upsell/cross-sell services across SLM and related Cloud Services.- Has solid product knowledge of PyraCloud, ServiceNow, Flexera and Snow with a focus on SaaS Management.- The ability to DESIGN complex SOLUTIONS for the respective area of expertise and to win corresponding deals to implement the FinOps practice (Crawl, Walk Run) and be able to visualize the value creation for the respective customer business and needed process changes to be supported (Change management).- Effective coordination & collaboration amongst teams as well as in projects- Efficient use of resources while showing a role model attitude of "getting things done also myself"- Able to learn quickly, and keep pace with rapid changes in the FINOPS space, including the introduction and deployment of new methods & technologies into SoftwareONE's Services Business- Lead & Contribute knowledge sharing within a community (e.g. team, practice, or project)What you should really know about us.:Strip away everything.Strip away our brand, strip away our buildings, strip away our offices.What are we left with?Our people.This is what makes SoftwareONE successful.Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and bey