ServiceDesk Lead: Tier I Ops

hace 2 días


Mexico City J.S. Held LLC A tiempo completo

A global consulting firm is seeking a ServiceDesk Tier I Lead in Mexico City. The role involves leading a team to provide professional ServiceDesk support, ensuring quality service based on KPIs and SLAs. Qualified candidates will have eight years of IT support experience and strong communication skills. The ideal candidate has extensive knowledge of ServiceDesk systems and will contribute to operational improvements and staff training. Enjoy benefits like flexible time off and health insurance.
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