Hotel Manager

IndustryLuxury HospitalityVacancyConfidentialAbout the RoleA leading international hotel chain is seeking an accomplished, strategic, and service-driven General Manager to oversee one of its premier boutique luxury properties located on Holbox Island.This is a key executive role responsible for positioning the hotel as the top hospitality reference on the island, delivering exceptional guest experiences, operational excellence, and sustainable profitability.The General Manager will lead the full hotel operation, driving consistency in service, strengthening team culture, optimizing costs, and implementing high-impact processes that elevate quality standards across all departments.This is a highly hands-on position for a leader who thrives in dynamic environments and excels at building strong, motivated teams.Team ScopeYou will oversee a multidisciplinary team of approximately 70 employees, including:Front Desk, Housekeeping, Kitchen, Restaurants, Bars, Service Staff, Maintenance, and Administrative areas.Property size: 56 roomsKey ResponsibilitiesOperational Excellence & Process OptimizationImprove, systematize, and refine operational procedures to maximize efficiency across all departments.Ensure strict compliance with international hospitality standards for guest services, housekeeping, F&B, and overall hotel operations.Leadership & People DevelopmentGuide department heads through structured coaching and performance management.Build a disciplined, collaborative work environment grounded in the company's values: respect, integrity, hospitality, and guest commitment.Implement continuous learning programs to enhance skills and promote internal career development.Service Quality & Guest ExperienceEnsure every guest interaction exceeds expectations through proactive service and real-time problem resolution.Design and promote differentiated guest experiences (culinary, wellness, cultural, rooftop, local tours) that strengthen the hotel's positioning.Oversee budgets, cost controls, inventory management, and resource allocation to ensure a profitable and sustainable operation.Monitor KPIs and financial performance to support strategic decision-making.Maintenance & Infrastructure ManagementSupervise preventive and corrective maintenance to preserve the property's infrastructure and ensure uninterrupted operation.Risk Management & Island OperationsAnticipate and mitigate risks related to weather events, power or water outages, supply-chain delays, and safety protocols typical of an island environment.Ensure clear emergency procedures and business continuity plans are executed effectively.Cross-Functional Communication & CoordinationEstablish strong communication channels between all departments to align goals, ensure accountability, and maintain operational consistency.Strategic Projects & Continuous ImprovementLead renovation, expansion, and innovation projects aligned with the long-term vision of the property and the hotel chain.Ideal Candidate ProfileProfessional & Personal AttributesCareer-oriented, motivated, and ready for the next step in hotel leadership.Fully available to live on Holbox Island (housing support provided).Flexible lifestyle suited to island living (ideal for single candidates; family relocation possible with arrangements in Cancún or Playa del Carmen).Strong leadership presence, high resilience, and solution-oriented mindset.Highly organized, detail-oriented, and committed to service excellence.Strong communication skills in English and Spanish.RequirementsMinimum 2 years of experience as General Manager in a luxury hotel, orsolid experience as Rooms Division Director, Operations Director, or similar operational leadership role preparing for General Management.Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related fields (preferred, not mandatory).Strong background in budgeting, inventory management, cost control, and hotel KPIs.Advanced conversational English (spoken and written).Proven ability to lead large teams (minimum 40 employees).Ability to work rotating schedules, including holidays and peak seasons.Willingness to reside in a remote island environment.Executive Leadership: inspires, guides, and elevates teams through clear direction and high expectations.Real-Time Problem Solving: quick decision-making under pressure.Process Discipline: organized, structured, and able to implement replicable systems.Financial Acumen: strong command of budgeting, cost control, and financial KPIs.Adaptability: capable of operating effectively in a coastal/island context.Communication Excellence: clear and direct communication with guests, staff, and stakeholders.Compensation & ConditionsBenefits: legal benefits + housing support of $10,000 MXN monthlyContract Type: permanent, full-timeWork Modality: on-site, Holbox IslandSchedule: rotating, starting at 9:00 a.M. through operational closing, including holidays and high-season periodsComparable Island DestinationsRelevant experience in the following locations is considered a strong advantage:Seniority levelDirectorEmployment typeFull-timeJob functionCustomer Service and Project ManagementIndustriesHotels and MotelsFood and Beverage Services#J-*****-Ljbffr