Operations Manager

OverviewWasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale.Wasserman Live specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music, entertainment and culture.Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities worldwide.Position Overview: Operations Manager – Look and Signage, Wasserman Live – Mexico City, Mexico.Reports to: General Manager / Project Director, Wasserman Live.We are seeking a highly skilled and dynamic Operations Manager to lead all operational aspects of the FIFA World Cup.In this role, you will be responsible for managing the day-to-day operational activities, ensuring seamless coordination across multiple functions, and driving successful execution of the project in line with strategic goals.ResponsibilitiesLeadership & Team Management – lead, motivate, and support the operations team, fostering a collaborative environment and providing expertise to consider all possible actions and outcomes.Drive operational excellence – ensure the team is well-equipped, aligned, and effectively contributing to the project's success.Develop and maintain a team culture of responsibility, accountability, and proactive problem-solving.Operational Strategy & Risk Management – work closely with senior project management to set strategic goals for the operational delivery of the FIFA World Cup.Take the lead on risk management – anticipate potential operational challenges and develop mitigation strategies.Forward-plan operational needs – ensure contingency plans are in place to address any disruptions.Operational Information Flow – ensure clear and consistent communication of operational updates, progress, and key information to senior management and stakeholders.Present regular reports on the status of operations, identifying risks, issues, and potential solutions.Budget Control & Financial Oversight – oversee budget controls for all operational aspects of the project in collaboration with the project accountant, ensuring costs are managed effectively and within the allocated budget.Warehousing & Distribution Management – direct and manage all warehousing activities, ensuring efficient storage, handling, and distribution of materials to venues together with the logistics lead; ensure timely and accurate delivery of all goods and equipment to project sites.Supply Chain Operations – direct and control the supply chain operations, ensuring timely procurement and delivery of necessary materials, products, and services; build and maintain relationships with key suppliers and vendors to ensure consistent quality, delivery, and performance.Key Operational Functions – oversee essential operational areas such as plant hire, accreditation, health and safety (H&S), sustainability, fleet management, and transportation; ensure all operational elements align with broader project objectives.Health & Safety & Compliance – develop and implement policies and procedures to ensure a safe, healthy, and compliant working environment across all project activities; ensure compliance with relevant safety, environmental, and regulatory standards.Cross-Department Coordination – maintain strong working relationships with other department heads to ensure effective coordination across all aspects of the project, from logistics to design, installation, and beyond; facilitate smooth communication and collaboration between teams.Client & Stakeholder Management – build strong, trusted relationships with key decision makers within the FIFA project team and other stakeholders; regularly meet face-to-face with the client to provide updates, address concerns, and ensure alignment with project objectives; manage client expectations.Quality Assurance – maintain a focus on quality at all times, ensuring that all operational processes, deliveries, and activities meet high standards; implement and oversee regular quality assurance processes to ensure consistency and reliability in operations.Qualifications & SkillsProven experience in operations management, ideally in large-scale projects with complex logistical needs (event management, construction, or similar industries).Strong leadership skills with a track record of building and motivating teams to achieve operational excellence.Extensive experience in risk management and forward planning within a fast-paced project environment.In-depth understanding of supply chain management, warehousing, distribution, and fleet management.Solid financial acumen with experience in budget controls and cost management.Knowledge of health and safety regulations, sustainability practices, and relevant legal compliance standards.Exceptional communication and relationship-building skills, with the ability to effectively present information to senior management and external clients.Proficiency in operations management software and IT systems used in project tracking and reporting.Proactive problem-solver with the ability to address operational challenges efficiently and effectively.Fluent in English (knowledge of French is advantageous but not required).Desired AttributesStrong organisational and time-management skills.Ability to thrive in a dynamic, fast-paced, and high-pressure environment.Detail-oriented, with a focus on ensuring smooth execution of all operational functions.Collaborative mindset with the ability to work cross-functionally and manage multiple stakeholder relationships.EEO StatementWasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Job DetailsEmployment type: Full-timeSeniority level: Mid-Senior levelJob function: Management and ManufacturingIndustry: Entertainment Providers#J-*****-Ljbffr