Senior Support Engineer

hace 3 semanas

Zapopan, México Oracle A tiempo completo

Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).- Knowledge of operating systems (WINDOWS, LINUX).- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.- Experience in Cloud Infrastructure and Cloud Deployments.Oracle Cloud Infrastructure (OCI) experience is desired.- Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.- Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.- Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.- Previous technical support experiences are an advantage.- Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.- Excellent written and verbal communication skills.- Attention to detail and the ability to learn quickly.- Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.**As a Principal Support Engineer, your work involves**:- Strategic technical support to assure the highest level of customer satisfaction.- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.- You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.- Services may be frequently provided by on-site customer visits.Career Level - IC4

  • Senior Technical Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Engineer

    hace 7 días

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Technical Support Engineer

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Cloud Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Senior Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).- Knowledge of operating systems (WINDOWS, LINUX).- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.- Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is...

  • Senior Technical Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Support Engineer

    hace 5 días

    Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for:- Post-sales technical support of all SaaS Cloud Administrative activities.- This includes, but is not limited to, support of:- Environment refreshes (Moving data from a source environment to a target environment)- Planned and unplanned outages- Oracle SaaS Cloud Portal features &...

  • Senior Network Project Engineer

    hace 1 día

    Zapopan, Jalisco, México Rivka Development A tiempo completo

    Role OverviewWe are looking for a Senior Network Project Engineer to support key network refresh initiatives across major global sites. The Sr Engineer will focus on technical execution, implementation, troubleshooting, and supporting network architecture activities. Experience in manufacturing environments is preferred.Key ResponsibilitiesDeliver and...

  • Senior Platform Engineer

    hace 3 semanas

    Zapopan, México Ust A tiempo completo

    **Senior Platform Engineer****Lead I - DevOps Engineering**Who we are**:Born digital, UST transforms lives through the power of technology.We walk alongside our clients and partners, embedding innovation and agility into everything they do.We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven...

  • Senior Platform Engineer

    hace 2 semanas

    Zapopan, México UST A tiempo completo

    **Senior Platform Engineer****Lead I - DevOps Engineering**Who we are**:Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven...