Senior Support Engineer

hace 2 semanas

Zapopan, México Oracle A tiempo completo

Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).- Knowledge of operating systems (WINDOWS, LINUX).- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.- Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.- Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.- Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.- Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.- Previous technical support experiences are an advantage.- Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.- Excellent written and verbal communication skills.- Attention to detail and the ability to learn quickly.- Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.**As a Principal Support Engineer, your work involves**:- Strategic technical support to assure the highest level of customer satisfaction.- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.- You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.- Services may be frequently provided by on-site customer visits.Career Level - IC4

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