Senior Client Onboarding
hace 5 días
Senior Client Onboarding & Support SpecialistJoin to apply for the Senior Client Onboarding & Support Specialist role at Ottomatik.ioNote to ApplicantsEligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.About The Company And The RoleOur Canadian-based client provides flexible & hybrid office spaces with an all-in-one software to manage offices and enable employees to work from anywhere. The industry is growing quickly at 30% YOY and it is forecasted that 30% of all office spaces will be flexible in 2030, unlocking great career potential and opportunities for members of their team in the future. They are looking for a Senior Client Onboarding & Support Specialist that will be responsible for training & onboarding new clients and answering various support questions.QualificationsYou are fully proficient in English written and spoken.You are (very) tech savvy.You have more than 5 years of support experience in the software industry.You are familiar with tools like Zendesk, Intercom, or other support software.You love to talk to clients and ensure that they have a good experience.You love to write and teach.You think fast and love to figure things out.ResponsibilitiesYou will onboard clients on our software.You will answer to support requests.You will create self-serve knowledge base articles.You will help produce support videos in collaboration with the Customer Success Manager.You will help the Customer Success Manager with continuous improvement of the support operations.Compensation: Between 1.5k$ and 2.5k$ per month (Base + Commission) with an opportunity to grow inside the company.Schedule: Monday to Friday, 8.30 am to 5 pm EST.Perks: 15 days of PTO + 8 public holidays from Quebec.If this opportunity sounds good to you, send us your resumeSeniority levelAssociateEmployment typeFull-timeJob functionCustomer ServiceIndustriesSoftware Development #J-18808-Ljbffr
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