Csr - Order Fulfillment Specialist - Monterrey

Description:**Overview**Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities.We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do**_ The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business_****Job Summary**Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer's requirements.Work assignments require deep discipline-specific knowledge and/or experience.Work activities involve regular communication with individuals both internal and external to the company.With limited oversight, this individual will document and administer processes and lead interdisciplinary teams in process improvement initiatives.**Summary of Essential Job Functions**:- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.- Build relationships with TGC's customer base to fully understand the customer's requirements, communicate them to our production team, and determine our opportunities to earn additional business.- Follow up on job cost performance by participating in the Gross Profit Review process.- Use the company's Customer Relationship Management (CRM) software to document customer interactions, requirements, and communications.- Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations.- Provide quotes and order acknowledgements within 24 hours of request and PO.Follow up on quote status and drive home the order.- Leverage the estimating function to focus on best practice production methods to minimize cost and provide competitive pricing to customer.Coordination with the sales team may be necessary in determining the optimal margin based on market conditions.- Manage customer inventory requirement through use of Purchase Requisition Process- Assist with RMA's and NCM's regarding customer complaints.**Requirements**:**Qualifications & Competencies**:- Experience with a job shop, machining, and manufacturing environment a plus.- Requires a bachelor's degree with 3+ years of experience, or equivalent.- Demonstrated ability to take a process from concept to implementation.- Demonstrated ability to lead multi-disciplinary project/process improvement projects.- Fluent in English**Physical Demands**:The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers; talk and hear.**Work Environment**:The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor.The noise level in the work environment is usually quiet.**In addition, our employees enjoy**:- A safe and healthy work environment- Competitive wages and benefits- Regular employee feedback through our IDP (Individual Development Plan)EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.