MBS - Customer Support Specialist II 4x4 third and second shift Monterrey, NL 64640, Mexico
hace 3 semanas
MBS - Customer Support Specialist II 4x4 third and second shiftMonterrey, NL 64640, MexicoJob Type: OnsiteSalary Type: SalaryReq: #1981About the RoleJoin our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This shift also follows the 4x4 scheme, but with a schedule from 9:00 p.m. to 7:00 a.m. That is, you work four nights in a row and then rest for four nights before returning to your next cycle. Requires working on Mexican holidays while observing U.S. holidays.What the candidate will do?Solve problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolveCall first: Make calls to facilities and carriers to resolve escalations quicklyExercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholdersCommunicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quicklyPrioritize: Make decisions about which issues to resolve next based on level of urgencyEvolve: Adapt with and to a team that continuously changesShare ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processesBasic QualificationsAdvanced English, verbal and written2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interactionAbout Uber FreightUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.EEOCUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr
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