Customer Care Associate

Omron Automation Americas is seeking an energetic and focused Customer Care Associate (CAS) in our Hoffman Estates location to join our best in class Customer Care team.Under the general supervision of a Customer Care Supervisor (CSV), the Customer Care Associate (CAS) assists Direct Customer and Channel Partners and records necessary information by performing the following duties listed below.The CAS is expected to work with mínimal supervision within the procedures and limits of the position.Unusual circumstances or situations requiring approvals above the level granted are referred to management.**RESPONSIBILITIES**:- Effectively resolve Customer Care inquiries from beginning to closure in a considerate, accurate, and timely manner according to documented processes and procedures.- Comfortably communicate with customers (internal and external) using the assigned communication channels.- Answer customers' questions on price and availability (standard price or previously approved special pricing).- Provide stock availability, factory lead-times, tracking information.- Communicate frequently with our 3PL warehouses & Operations Team.- Interact with outside Sales Territory Managers, Area Sales Managers, Inside Sales Reps, Supply Chain and other Omron personnel as required to manage customer orders.- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation.- Identify trends related to internal and external inquiries and recommend policy or process improvements that support excellent customer service and impact quality and performance standards.- Data entry in various platforms.- Maintain performance and quality standards based on established department metrics including turn-around times.- Work on special projects as assigned.**EDUCATION, EXPERIENCE, AND CERTIFICATIONS**:**Education**: High School diploma or equivalent required.**Experience**: Minimum of 1 year experience in Customer Service or similar field with direct customer interaction (B2B preferred).Background in related industry, manufacturing or distribution preferred.**KNOWLEDGE, SKILLS AND ABILITIES****Technical Abilities**: Basic proficiency in MS Outlook, Teams, Word and Excel skills.Knowledge of JDE is preferred.Bilingual English/Spanish skills required; proficient French desired.Working knowledge of CRM or case management platforms preferred (i.e. Salesforce, Oracle Cloud).**Behavioral Profile**: Excellent verbal and written English required (Spanish or French is an asset).Excellent interpersonal skills.Ability to multi-task and prioritize in a fast-paced environment.Demonstrate self-discipline, time management and collaborate virtually.**Innovation**: Creating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.**Adaptability**: Maintaining effectiveness when experiencing major changes in work responsibilities or environment (i.e. people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.**Decision Making**: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.**Managing Work**: Effectively managing one's time and resources to ensure that work is completed efficiently.**Influencing**: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.**Earning Trust**: Gaining others' confidence by acting with integrity and following through on commitments while disclosing own positions; treating others and their ideas with respect and supporting them in the face of challenges.**Communication**: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.