Infrastructure Support Engineer
hace 3 semanas
We are seeking an **Infrastructure Support Engineer** to join our dynamic team.RESPONSIBILITIES- Maintain response and resolution speed as defined by Service Level Objectives- Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases- Employ troubleshooting tools and techniques to establish root causes for queries and provide root cause assessments- Perform internal classification of queries documenting classes of problems and preventative actions for retroactive analysis- Report complex product bugs to Customer Engineers and assist them in driving resolutions- Perform community management tasks as needed- Provide customer-specific architectural solutions- Adhere to notification and escalation procedures- Maintain standards for communication with business on operational issues**REQUIREMENTS**:- 2+ years of experience in support projects and/or operating in a 24x7 environment- Background in Customer Service and Customer Experience- Skills in clear and effective communication- Capability to communicate technical content in a structured manner and interact effectively as part of a global team- Expertise in Programming, System design / scaling, and Data analysis techniques- Familiarity with Linux / Unix systems, their constraints, and functionalities- Understanding of ETL, Hadoop or other distributed computing or cluster tools- Qualifications in Web Technologies including HTTP and Authentication, SQL or BQL, and query execution optimization- Knowledge of Programming Algorithms & data structures, Programming Testing, and basic Linux / Unix command line operations- Competency in networking including TCP/IP troubleshooting, IP routing, and DNS configurations- Proficiency in English at an advanced level (B2+/C1)NICE TO HAVE- Experience with API / System DesignWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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2022-j14404 - Infrastructure Support Engineer
hace 4 semanas
Guadalajara, México Vdart Inc A tiempo completoOverview**Job Title: Infrastructure Support Engineer****Location: Guadalajara, Mexico****Full Time**- Infrastructure Service Support (Application Support, Managing Windows/Linux Systems) from Backend to Application Level.- Patching- System Admin- Troubleshooting- SQL- Familiar with SRE
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2022-J14404 - Infrastructure Support Engineer
hace 3 semanas
Guadalajara, México Vdart Inc A tiempo completoOverview**Job Title: Infrastructure Support Engineer****Location: Guadalajara, Mexico****Full Time**- Infrastructure Service Support (Application Support, Managing Windows/Linux Systems) from Backend to Application Level.- Patching- System Admin- Troubleshooting- SQL- Familiar with SRE
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2022-j14404 - Infrastructure Support Engineer
hace 5 días
Guadalajara, México Vdart Inc A tiempo completoOverview **Job Title: Infrastructure Support Engineer** **Location: Guadalajara, Mexico** **Full Time** - Infrastructure Service Support (Application Support, Managing Windows/Linux Systems) from Backend to Application Level. - Patching - System Admin - Troubleshooting - SQL - Familiar with SRE
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Infrastructure Engineer
hace 2 días
Guadalajara, México Noralogic A tiempo completoOverview **The client is a multi-national Artificial Intelligence Technology Company, at the epicenter of the Autonomous Vehicle Universe, with breakthroughs leading the industry in autonomous trucking, looking for an Infrastructure Engineer to join their team.** **Responsibilities**: - **Responsible for configuration management with a strong focus on...
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Infrastructure Engineer
hace 22 horas
Guadalajara, México Noralogic A tiempo completoOverview**The client is a multi-national Artificial Intelligence Technology Company, at the epicenter of the Autonomous Vehicle Universe, with breakthroughs leading the industry in autonomous trucking, looking for an Infrastructure Engineer to join their team.****Responsibilities**:- **Responsible for configuration management with a strong focus on...
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Infrastructure Support Engineer
hace 4 semanas
Guadalajara, México EPAM Systems A tiempo completoWe are seeking an **Infrastructure Support Engineer** to join our dynamic team.RESPONSIBILITIES- Maintain response and resolution speed as defined by Service Level Objectives- Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases- Employ troubleshooting tools and techniques to establish root causes for queries and provide...
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It Infrastructure
hace 3 semanas
Guadalajara, México Astrazeneca A tiempo completo**Purpose of the Role**The Platform Engineer will be responsible for the stability, scalability, and support of the RPA IT Platform infrastructure.While experience in Robotic Process Automation (RPA) is a plus, the primary focus is on strong infrastructure knowledge, systems administration, and platform reliability.RPA-specific training will be provided if...
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DevOps / Infrastructure Engineer
hace 2 semanas
guadalajara, México Toshiba Global Commerce Solutions A tiempo completoJoin to apply for the DevOps / Infrastructure Engineer role at Toshiba Global Commerce Solutions 1 week ago Be among the first 25 applicants Join to apply for the DevOps / Infrastructure Engineer role at Toshiba Global Commerce Solutions We are looking for a Development / Cloud Operations Engineer to create and manage new products build infrastructure,...
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Support Infrastructure Engineer
hace 1 semana
Guadalajara, México EPAM Systems, Inc. A tiempo completo**Responsibilities**- Maintain high response and resolution speed- Ensure high customer satisfaction and follow quality standards in 90%+ of cases- Use troubleshooting tools to determine root cause and provide assessments- Classify issues for retroactive analysis and documentation of problem classes- File and escalate issue reports to Customer Engineers and...
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IT Infrastructure Operations Engineer
hace 2 días
Guadalajara, México Intersog A tiempo completoCurrently, we are seeking for a **Senior** **Infrastructure Operations Engineer**to join one of our clients' projects(USA), focusing on developing solutions to facilitate rapid scalability in solar energy. **RESPONSIBILITIES** - Deploy, manage, and maintain the company's IT infrastructure, including servers, storage, network, and security systems. -...