Infrastructure Support Engineer

hace 3 días

Guadalajara, México EPAM Systems A tiempo completo

We are seeking an **Infrastructure Support Engineer** to join our dynamic team.RESPONSIBILITIES- Maintain response and resolution speed as defined by Service Level Objectives- Achieve high customer satisfaction scores and adhere to quality standards in 90% of cases- Employ troubleshooting tools and techniques to establish root causes for queries and provide root cause assessments- Perform internal classification of queries documenting classes of problems and preventative actions for retroactive analysis- Report complex product bugs to Customer Engineers and assist them in driving resolutions- Perform community management tasks as needed- Provide customer-specific architectural solutions- Adhere to notification and escalation procedures- Maintain standards for communication with business on operational issues**REQUIREMENTS**:- 2+ years of experience in support projects and/or operating in a 24x7 environment- Background in Customer Service and Customer Experience- Skills in clear and effective communication- Capability to communicate technical content in a structured manner and interact effectively as part of a global team- Expertise in Programming, System design / scaling, and Data analysis techniques- Familiarity with Linux / Unix systems, their constraints, and functionalities- Understanding of ETL, Hadoop or other distributed computing or cluster tools- Qualifications in Web Technologies including HTTP and Authentication, SQL or BQL, and query execution optimization- Knowledge of Programming Algorithms & data structures, Programming Testing, and basic Linux / Unix command line operations- Competency in networking including TCP/IP troubleshooting, IP routing, and DNS configurations- Proficiency in English at an advanced level (B2+/C1)NICE TO HAVE- Experience with API / System DesignWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

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