Director of Recruiting

Senior IT Recruiter @ The Functionary | Technical Hiring Expert We are hiring - Director of Recruiting The Director of Recruiting is responsible for leading and optimizing the full recruitment strategy for both the Contact Center (BPO) division and the Software Development/Technology division. This role requires a seasoned recruiting leader with deep expertise in high‑volume BPO hiring, technical recruiting, and Artificial Intelligence (AI) talent acquisition. The ideal candidate is strategic, data‑driven, and goal‑oriented, with a proven track record of building scalable recruitment processes and leading high‑performing teams. Key Responsibilities Strategic Leadership & Planning Develop and execute an end-to-end recruitment strategy for the Contact Center and Technology divisions, ensuring alignment with organizational goals. Lead workforce planning in collaboration with operations, technology, and executive leadership to forecast hiring needs. Build, coach, and mentor a high-performing recruiting team across multiple recruitment specialties. Recruitment Operations & Execution Oversee full-cycle recruiting for high-volume Customer Service roles, Developers, Software Engineers, data scientists etc.. Implement scalable sourcing strategies using modern recruitment technologies, ATS platforms, and AI-based tools. Ensure recruitment KPIs—including time-to-fill, quality of hire, and candidate experience scores—are consistently achieved. AI & Technical Recruiting Expertise Design and maintain specialized pipelines for AI and machine learning talent, staying current with industry hiring trends. Partner with engineering and product leaders to understand highly technical role requirements. Compliance & Process Excellence Ensure all recruitment processes comply with local labor laws, company standards, and industry best practices. Standardize recruitment workflows, assessment tools, and interview frameworks for consistency and fairness. Stakeholder Management Develop strong relationships with internal leaders to understand evolving business needs. Provide regular reporting on recruitment performance, market insights, and hiring forecasts. Employer Branding & Talent Engagement Strengthen the company’s employer brand within the BPO and tech talent markets. Represent the company at recruitment events, job fairs, tech conferences, and industry forums. Required Qualifications 15+ years of experience in the recruitment field, with at least 7 years in leadership roles. Previous experience in the BPO industry recruiting is mandatory. Demonstrated experience recruiting for Artificial Intelligence, machine learning, and advanced technical roles. Proven success leading high-volume recruiting strategies and technical talent acquisition simultaneously. Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field. C1 English level—both written and spoken. Strong knowledge of ATS platforms, sourcing tools, and recruitment analytics. Goal-driven, highly organized, and effective at managing multiple priorities. Excellent communication, negotiation, and stakeholder management skills. Preferred Qualifications Master’s degree in HR, Organizational Development, Business, or related field. Experience scaling recruitment operations during periods of rapid growth. Familiarity with AI-driven recruiting systems and automation platforms. Previous experience in multicultural or global BPO organizations. Details Seniority level: Director Employment type: Full-time Job function: Management Industries: Human Resources Services Bogota, D.C., Capital District, Colombia 2 weeks ago #J-18808-Ljbffr