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About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com. Responsibilities Pull In Processing – Works directly with Plant and Planning to identify pull‑in opportunities, reaching out to Plant Coordinator – Customer Care only (does not engage Customer Care Advocates) to gain buy‑in and facilitate order structure such that pull‑in can flow through the fulfillment cycle based on new dating agreement. Inventory Management – Identify orders that can be fulfilled by splitting order lines or consolidating global inventory to satisfy customer needs. Release plant directed holds – Resolve holds that prevent order fulfillment by working with internal partners to identify and resolve reasons for hold. Lead‑Time Accuracy – Validate and manage lead times and capacity versus plant demands. Pricing Accuracy – Confirm that product pricing is correctly loaded and completed in the system to support consistent order fulfillment. ERP Accuracy – Manage ERP configuration for plant setup, finished goods availability, inter‑plant transfers, and order dating (OCD). Production & Inventory Planning Assist planners in developing and maintaining production schedules based on customer orders, forecasts, and inventory levels. Coordinate with procurement, engineering, and production teams to ensure material availability and capacity alignment. Monitor raw material and finished goods inventory to avoid shortages or excess. Collaborate with inventory control and warehouse teams to ensure accurate stock levels. Communicate proactively with Customer Care in response to Salesforce action items and scheduling changes due to demand shifts, equipment downtime, or supply‑chain disruptions. Manage the monthly and year‑end order pull‑in process to help the business achieve sales commitments and plant goals. Communication & Coordination Serve as liaison between production, procurement, quality, and logistics teams. Communicate schedule changes and priorities clearly to customers and customer care. Escalate product delivery information to Customer Service personnel. Provide Customer Service management feedback on CSR order entry/process errors to address through training and development. Manage customer expedites in coordination with plants and planners. Manufacturing Support – Provide on‑site product fulfillment and inventory management support across multiple plants and product lines. Data analysis – Analyze plant delivery request data, PK/RK pipelines, and sales history to track demand for top customers, monitor future demand, and identify open order activity. Continuous Improvement – Evaluate causes for delivery performance detractors and identify plant‑level opportunities for improvement, participating in improvement initiatives. Demand Management – Work with Commercial Team and Supply Chain to support demand management processes for assigned plants/products. Order Management – Coordinate order management activity across all business functions, including demand filtering, hold orders, blanket order management, and open order reporting. Monthly Pull‑In Process – Continue supporting the monthly pull‑in process to help the business achieve sales commitments. Qualifications High School diploma required; college degree or equivalent work experience preferred. Five years of professional Customer Care experience required. Minimum of 2 years within the Regal Rexnord Customer Care Team or comparable business experience. Advanced Excel skills – vlookup, pivot tables, and reporting tools required. Experience with Oracle and/or SAP (or other ERP systems) required. Experience with CRM platforms such as Salesforce or Microsoft Dynamics required. Demonstrated mechanical or technical aptitude and ability to read drawings, troubleshoot technical issues. High level of product knowledge to address complex customer inquiries; understanding of component makeup and product functionality. Ability to process product substitution/interchange independently and navigate catalog and eCommerce tools. Team‑oriented with the ability to influence and organize others. Consistently demonstrates patience and approachability with team members. Ability to work and motivate in a highly dynamic, fast‑paced environment with continuous challenges. Demonstrates situational adaptability and resourcefulness, leadership. Leads by example in demonstrating Regal Rexnord core values. Superior and consistent communication, interpersonal, and organizational skills. Ability to manage daily workload consistently and effectively. #J-18808-Ljbffr
