Customer Service in Healthcare

Hace 1 día

region centro jalisco mexico, Guerrero Intugo Mexico Jornada completa

At Intugo, we partner with a foreign company specializing in healthcare revenue cycle management (RCM) and technology-enabled patient services. We are currently seeking a Contact Center Specialist who will serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, resolving inquiries, and helping deliver a positive patient experience.

Key Responsibilities

  • Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
  • Schedule, reschedule, and cancel patient appointments.
  • Provide accurate information regarding healthcare services, providers, locations, and procedures.
  • Verify patient demographics, insurance information, and registration details.
  • Meet performance expectations for quality, productivity, attendance, and service levels.

Requirements

  • Bachelor's Degree
  • Strong verbal and written communication skills.
  • Strong problem-solving skills and a customer-focused mindset.
  • Previous experience in customer service, contact centers, healthcare, or patient access.

Compensation & Benefits

  • Monthly Salary: $19,500 MXN
  • Payment: Weekly.
  • Legal benefits.
  • 30 days of Christmas bonus.
  • Food vouchers.
  • Private medical insurance.

Position Details

  • Employment Type: Full-time
  • Location: Guadalajara