Application Support Specialist
hace 4 semanas
Job Description We are seeking an Application Support Specialist to join our Redzone team. Looking forA Technologist who loves a fast‑paced team environment, frequent customer communication, and solving customer problems. A Professional who has previous experience working in automatization of factories, especially in Food and Beverage sector and Packaging sector with working knowledge of Sensors, Manufacturing Equipment, and PLCs. This is a remote position but candidates must be located in Mexico City. The schedule includes weekends (Thursday to Monday shift) and working hours would be 7 am - 4 pm Central Mexico time. Responsibilities Provide patience, empathy, and a customer‑centric approach to handling support requests. Provide timely and accurate troubleshooting for both hardware and software issues. Interact with end‑users via Google Meet, email, or chat to help resolve their technical issues. Manage and record all technical issues and resolutions using Intercom. Take ownership of customer issues reported and see problems through to resolution. Prioritize and manage many customers and issues at one time. Apply troubleshooting techniques before escalating issues. Monitor health of customer environments and proactively tackle issues. Analyze records and logs to spot underlying trends and potential issues. Work alongside Engineering team to learn and stay current on new technologies for the infrastructure. Celebrate team‑based goals for best‑in‑class SLA and CSAT metrics. Qualifications Minimum Bachelor's degree required. Minimum 5+ years experience in Application Support, Technical Support, and BI Support. Expert user in iOS. Knowledge of manufacturing processes and quality control will be of advantage. Clear and concise communication for technical and non‑technical audiences. Desired Skills Database Knowledge – ODBC connections, SQL Reporting Services. Cloud AWS – features, abilities, considerations. Kubernetes Containers. Intercom or similar Help Desk ticketing system. Software – GitHub, Slack, Google Meet, or similar communication tools. Controls. #J-18808-Ljbffr
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Clinical Application Specialist
hace 4 semanas
Xico, México Mindray Medical A tiempo completoBe part of Mindray México as Clinical Application Specialist for Monitoring Patient and Life Support product line.Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong.The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a...
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Remote Manufacturing Application Support Specialist
hace 4 semanas
Xico, México Redzone A tiempo completoA manufacturing solutions provider seeks an Application Support Specialist who thrives in a fast-paced team environment and enjoys solving customer problems. This remote role is for candidates in Mexico City, focusing on providing technical support and handling support requests. Candidate must have a Bachelor's degree and over 5 years of experience in...
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Remote Application Support Specialist
hace 4 semanas
Xico, México Qad A tiempo completoA forward-thinking technology company is seeking an experienced Application Support Specialist to join their Redzone team. The candidate should possess strong communication skills and a customer-centric approach. This remote position requires a minimum of 5 years in application support, ideally in a manufacturing environment. Responsibilities include...
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Application Support Specialist Conversational
hace 4 semanas
Xico, México Nexum A tiempo completo**Vacante para la empresa Nexum en Miguel Hidalgo, Ciudad de México**:**Application Support Specialist (Conversational English)****Responsibilities**:- **- ** Vendor Mediation**: Manage contractual relationships and coordinate with external service providers (development, infrastructure, etc.) to resolve advanced technical issues.- ** Collaboration with...
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Sap Finance Application Specialist
hace 4 semanas
Xico, México Nouryon A tiempo completoAt Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually.We create innovative and sustainable solutions for our customers to answer society's needs – today and in the future.We are looking for team members who bring ideas forward, champion others and work together to do better.Does that...
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It And Application Support Specialist
hace 4 semanas
Xico, México Hsbc A tiempo completo-Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and...
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Product & Application Specialist - Latam
hace 4 semanas
Xico, México International Women In Mining A tiempo completoFunctional area : Marketing & Sales Onsite or Remote : Hybrid Primary Skills : Problem-solving, Growth Mindset, Strategic Thinking, Country / Region : MX City : Mexico City Location : Mexico City, MX Company name : Epiroc Mexico S.A. de C.V. Date of posting : Aug 9, United. Inspired Performance unites us, innovation inspires us, and commitment drives us to...
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Product & Application Specialist - Latam
hace 4 semanas
Xico, México International Women In Mining A tiempo completoFunctional area : Marketing & Sales Onsite or Remote : Hybrid Primary Skills : Problem-solving, Growth Mindset, Strategic Thinking, Country / Region : MX City : Mexico City Location : Mexico City, MX Company name : Epiroc Mexico S.A. de C.V. Date of posting : Aug 9, United. Inspired Performance unites us, innovation inspires us, and commitment drives us to...
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Product & Application Specialist - Latam
hace 4 semanas
Xico, México International Women In Mining A tiempo completoFunctional area: Marketing & SalesOnsite or Remote: HybridPrimary Skills: Problem-solving,Growth Mindset,Strategic Thinking,Country/Region: MXCity: Mexico CityLocation: Mexico City, MXCompany name: Epiroc Mexico S.A. de C.V.Date of posting: Aug 9, ****United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving...
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Xico, México Arcondis Ag Gmbh A tiempo completoFunctional & Application Support Specialist for Veeva Vault Medical CRMQualifications:5+ years of experience configuring, supporting, and implementing CRM software (e.g., Veeva Vault Medical CRM or Salesforce).Understanding of ITSM practices.Proficiency in Data Management and Data Stewardship.Background in science or clinical research.Understanding of...
