Customer Service Engineer

CUSTOMER SERVICE ENGINEERAre you inspired by challenging the status quo?Do you thrive in collaborative environments that drive results?If so, Gates could be for you.Let's simplify itthink belts and hoses.Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few.Because why not do it all?**WHAT TO EXPECT**As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team.Located in our Santa Fe office, you will be achieving sales goal through technical support to end users and distributors with field job, identify business opportunities in CRM to impact in our initiatives to increase our market share.**Key responsibilities**:Strategize and analyze target market trends and prospect list to better target viable customers and provide efficient, on-demand support.- Implement distribution strategies to accelerate growth of new and additional products and/or new markets.- Maintain up-to-date understanding of industry trends and technical developments within defined target markets.- Must be able to familiarize and work within a CRM system (Oracle Sales Cloud experience is preferred)- Build and maintain relationship management with current and prospect customers.- Maintain an effective communication path with the customer to ensure sales opportunities for products.- Make regular sales calls to develop relationships and follow up on leads.- Develop and maintain long- and short-range sales and marketing plans.- Maintain awareness of strategic plans and procedures to coordinate market plans.- Monitor and communicate sales activity to contribute to product and service planning.- Provide top-quality, Gates customer service for all clients and prospects.**ABOUT YOU**- 2 - 4 years experience of sales experience or equivalent industry.- College degree- Must be a self-starter who is motivated to plan and manage customer needs.- Excellent oral and written communication skills including formal presentation skills before both small and large groups.- Demonstrated ability in problem solving with special emphasis on closing the sale.- Effective territory management- Effective use of pre-call planning techniquesAbility to communicate openly, honestly, and constructively and treat all customers with dignity and respect.- Able to meet performance expectations working remotely with little supervision.- Must be proficient with the use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)- Ability to make decisions within established guidelines, policies, and budgets.- Travel required for this position is 50% - 70%**WHY GATES?**Founded in **** in Denver, Colorado, Gates is publicly traded on the NYSE.While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science.We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.**WORK ENVIROMENT**While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear.The employee is occasionally required to stand, walk, and reach with hands and arms.The employee must frequently lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision.Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees.Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.**ARE YOU DRIVEN BY POSSIBLITY?