Fusion Scm Techno Functional Analyst

**Position Overview**:- The Position is for a Support Analyst with a technical background in Oracle Fusion Suite of SCM products, mainly Order to Cash Technical, responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.- Proficiency in SQL.Good knowledge expected in at least one of the following Fusion technologies :, FBDI, Reporting Tools - Fusion BIP/OTBI/FRS- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.- The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise.It is an opportunity to work with Cloud and On-Premise customers.This work includes:- Work directly with Customers for- Advising on complex use of Oracle products- Resolving highly complex and mission-critical issues- Manage highly complex and critical customer issues- Serve as Situation Manager on highly sensitive issues- Consult with Management in directing resolution of critical customer situations- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions- Formal mentoring for promoting the technical and professional development of others- Creation/review of Knowledge Articles**Qualifications**:- **Must Have Skills**- 6 to 9 years of experience in Implementation, support, or upgrade of SaaS SCM suite of products with at least 1 implementation experience on SaaS SCM Products -Inventory Management, Order Management, Procurement, Logistics, Manufacturing, Supply Chain Planning, Maintenance, BI Publisher and knowledge on Oracle Integration Cloud.- Experience in Release 12.x SCM modules is an added advantage- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts- Conduct training and knowledge sharing sessions- **Nice to Have Skills**- 6 to 9 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite.- Hands-on Configuration experience on at least three or more tools- SQL & PLSQL- HDL- Extract- BI Publisher- OTBI- Conversion- Security- Approvals- Integrations- CS/Webservices- Should have good knowledge on Fusion Cloud architecture, setup manager and activities.- Knowledge of FBDI and OTBI reports development- Should have knowledge of localizations- Knowledge of Security setup would be an added advantage.- Experience in one of the following areas is seen as an advantage:- XML- Java, J2EE and Oracle ADF- SOA and Web Services- **Personal Attributes**:- Self driven and result oriented- Strong problem solving/analytical skills- Strong customer support and relation skills- Effective communication (verbal and written)- Focus on relationships (internal and external)- Strong willingness to learn new things and share them with others- Influencing/negotiating- Team player- Customer focused- Confident and decisive- Values Expertise (maintaining professional expertise in own discipline)- Enthusiasm- Flexibility- Organizational skills- Values and enjoys coaching/knowledge transfer ability- Values and enjoys teaching technical courses- **Note**:- The position is based out of Bangalore, Hyderabad, Noida.- **Others**- Exhibit effective analytical skills & organizational skills- Good command over spoken & written English- Interact directly with customers, follows through on all assignments and takes ownership of customer issues- Seeks innovative ways to improve the process of delivering solutions to customers- Strong written and verbal English communication skills; multi-lingual a plus- Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.- Must have very good communication skills, Must be a team player, willing to learn new techn