EPM Support Analyst – EPBCS, FF

hace 2 días

Zapopan, Jalisco, México Oracle A tiempo completo

· Position is for a Functional Support Analyst with a technical background in Financial Close and Consolidation (FCCS), Account Reconciliation (ARCS), Enterprise Data Management (EDMCS), Profitability and Cost Management (PCMCS), Tax Reporting (TRCS), Narrative Reporting (NR), Data Management (DM), EPMAutomate of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

· The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.

· The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

· The key skills use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes:

· Work directly with Customers for

o Advising on complex use of Oracle products

o Resolving highly complex and mission-critical issues

o Manage highly complex and critical customer issues

o Serve as Situation Manager on highly sensitive issues

o Consult with Management in directing resolution of critical Customer situations

· Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

· Formal mentoring for promoting the technical and professional development of others

· Creation/review of Knowledge Articles

Qualifications:

3 to 8 years In depth knowledge of: Account Reconciliation, Enterprise Data Management, Financial Consolidation and Close, FreeForm, Narrative Reporting, Planning, Tax Reporting ,Profitability and Cost Management.

Others

o Exhibit effective analytical skills & organizational skills

o Good command over spoken & written English

o Interact directly with customers and follows through on all assignments and takes ownership of customer issues

o Seeks innovative ways to improve the process of delivering solutions to customers

o Strong written and verbal English communication skills; multi-lingual a plus

o Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis

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