Mission Control

hace 3 semanas


Xico, México Asistencia Sos A tiempo completo

Nos encontramos en búsqueda de **Mission Control (GTR)****Responsabilidades**:- Monitorear en tiempo real el tráfico de llamadas.- Usar herramientas de Workforce Management (WFM) para la gestión de la operación.- Desarrollar recomendaciones, cronogramas y análisis de tendencias en el HC.- Habilidad para alertar desvíos en el volumen de llamadas en comparación con el pronóstico.- Habilidad para autorizar y/o denegar desconexiones.- Amplio conocimiento para reportar asistencia, retardos, top de auxiliares, por turno y a día vencido.- Reportar KPIs por cortes de 1hr.**Requisitos**:- Amplio conocimiento en conceptos y fórmulas de Workforce Management.- Experiência mínima de 1 año en monitoreo en tiempo real, workforce management o áreas similares en un Contact Center.- Experiência trabajando con herramientas de call center principalmente Avaya.- Experiência para controlar grandes grupos de personas- Habilidades analíticas y capacidad para tomar decisiones bajo presión.- **Excel** (Experto en fórmulas, estadísticas, macros, tablas dinámicas y SQL plus).**¿Que ofrecemos?**- Salario mensual $12,000- Prestaciones de Ley**Turnos disponibles**:- Intermedio - 11 a 19 hrs- Vespertino - 15 a 23 hrs- Nocturno - 23 a 07 hrs- 1 día de descanso rolado en fin de semanaSi te encuentras interesado postúlate por este medio.Tipo de puesto: Tiempo completoSueldo: Hasta $12,****** al mesTipo de jornada:- Incluye fines de semana- Turno de 8 horasLugar de trabajo: Empleo presencial



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