Customer Enablement Management

hace 2 días

Tlaquepaque, México Hewlett Packard A tiempo completo

OverviewAs a Junior Customer Support, you will be the frontline support for our users and administrators. Through phone, email, and web chat, you’ll troubleshoot issues, strengthen customer relationships, and ensure a positive experience with our products. Joining our team means learning the foundations of our business model, gaining exposure to cross-functional teams, and developing valuable, transferable skills within the SaaS industry.What You’ll DoRespond to and resolve customer inquiries of varying complexity within established SLAs.Deliver a positive, customer-centric approach to issue resolution.Manage and document customer cases, updates, and tasks in our ticketing system.Review and process customer forms and documentation.Serve as a Subject Matter Expert (SME) for designated products and support processes.Collaborate with Product, Customer Success, Account Management, and other internal teams.Bring ideas to the table to improve processes and enhance the customer experience.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer\'s needsData entry in various platformsQualificationsAt least 1 year of relevant work experienceExcellent phone etiquette and verbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workJob DetailsJob Title: Customer Support RepresentativeJob Location: Guadalajara, MexicoAdditional InformationMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Join UsWhy join? We are a large IT Services company. We promote an inclusive culture with opportunities for growth.In this role you will have the opportunity to learn and transform your career. #J-18808-Ljbffr

  • Customer Enablement Management

    hace 7 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Manages the operational business relationship of mid-size to large accounts; serves on the account team. - Conducts and reviews highly complex operational analysis. - Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the...

  • Customer Enablement Lead — Ops, Insights

    hace 1 semana

    Tlaquepaque, México HP A tiempo completo

    A leading technology company is seeking a Customer Enablement Manager in Tlaquepaque, Jalisco. The role involves providing operational support, analyzing market trends, and contributing to customer satisfaction. Ideal candidates have a four-year degree and 2-4 years of experience in account management or business development. This position offers...

  • North America Customer Success Enablement Manager

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard Enterprise A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus,...

  • Customer Enablement Manager

    hace 2 semanas

    Tlaquepaque, México HP A tiempo completo

    Join to apply for the Customer Enablement Manager (CEM) role at HP. Job Summary This role is responsible for providing operational support to accounts and partners while offering process consulting expertise to internal teams. It analyzes market trends and financials to generate insights and advocate for customer expectations, and contributes to process...

  • Customer Enablement Manager

    hace 1 semana

    Tlaquepaque, México HP A tiempo completo

    Join to apply for the Customer Enablement Manager (CEM) role at HP. Job Summary This role is responsible for providing operational support to accounts and partners while offering process consulting expertise to internal teams. It analyzes market trends and financials to generate insights and advocate for customer expectations, and contributes to process...

  • Customer Enablement Manager

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for providing operational support to accounts and partners while offering process consulting expertise to the internal teams. The role analyzes market trends and financials to generate insights and advocate for customer expectations. The role contributes to process improvement efforts to enhance customer satisfaction...

  • Customer Engagement Management

    hace 2 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Job SummaryThis role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The...

  • Sc Customer Operations Order Management

    hace 6 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**: This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Acts as a first point of...

  • Sc Customer Operations Order Management

    hace 6 días

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**:This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.- **_ Responsibilities: _**- Acts as a first point of...

  • Order Management Sme

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job description**:This is an Order Management role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives.**_ Responsibilities: _**- Responsible for orders to be...