Customer Success Engineer, Workspace Security
hace 3 días
Why Join Us? We are looking for an experienced Customer Success Manager to join our Email Security Team As a Customer Success Manager, you will act as a trusted advisor for Check Point Harmony Email & Collaboration (HEC) customers, helping them safeguard their organizations against phishing, malware, data loss, and other email‑borne threats. This is a technical, customer‑facing role where you’ll leverage your expertise to build and maintain strong relationships with key stakeholders. Your goal will be to ensure customer satisfaction, drive long‑term retention, and maximize the value customers gain from our platform. Key Responsibilities Plan and execute the post‑sale onboarding process to move the HEC platform to production and provide initial training Assist and guide customers through the ongoing deployment and adoption of HEC products and services Collaborate with Support and Product teams to troubleshoot and resolve technical issues. Create and contribute to knowledge base articles, best practices, and user guides Lead crisis and incident response by working with account teams, technical support, operations, and engineering to ensure timely resolution, while communicating effectively with customers Collaborate with Marketing and Sales to measure customer satisfaction and collect actionable feedback Build and maintain strong relationships with key customer decision makers to drive retention and long–term satisfaction Partner with Product, Engineering, and Support teams on field priorities and product roadmap, serving as the internal advocate for customers Qualifications Technical background and previous experience with email security solutions - must Strong understanding of email security concepts (Phishing, Malware, Spam, DLP, etc) Solid understanding of core email protocols and standards, including HTTP/S, SMTP, DNS, DMARC, SPF, DKIM, etc. Experience administering Office 365 and Google Workspace email environments - strong advantage Strong technical presentation and communication skills, both verbal and written Proven experience working directly with customers in a technical capacity Ability to work independently in a fast‑paced, dynamic environment Energetic, fast learner, hardworking, positive, and team‑oriented, with strong organizational skills and attention to details Must be bilingual in English and Spanish It Would Be Great If You Also Have CISSP or other cybersecurity certification Professional proficiency in multiple languages – a big advantage Degree in Computer Science, Electrical Engineering, or equivalent A strong team player spirit A passion for continuous learning and growth This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required. #J-18808-Ljbffr
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Workspace Security Success Engineer
hace 2 semanas
Aguascalientes, México Check Point Software A tiempo completoA leading cybersecurity firm based in Mexico is seeking a Customer Success Engineer for its Workspace Security team. The role involves onboarding and supporting customers with HEC products, ensuring satisfaction and retention. Candidates should have a technical background in email security, be bilingual in English and Spanish, and possess strong...
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Email Security Success Engineer – Adoption
hace 3 días
Aguascalientes, México Check Point Software A tiempo completoA leading cybersecurity firm is seeking an experienced Customer Success Manager for its Email Security Team. In this role, you'll act as a trusted advisor, helping clients safeguard their organizations against email-borne threats. The position requires a strong technical background, proficiency in email security concepts, and the ability to build...
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Manager, Customer Experience
hace 2 semanas
Aguascalientes, México Palo Alto Networks A tiempo completo**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
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Remote Linux Cryptography
hace 4 semanas
Aguascalientes, México Canonical A tiempo completoA leading software company is looking for a Linux Cryptography and Security Engineer to enhance Ubuntu's security framework. This role demands strong software engineering and cryptography skills to ensure compliance with international security standards. Responsibilities include working with Linux cryptographic components, collaborating with external...
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Agente de Customer Success
hace 2 días
Aguascalientes, México Creaciones Industriales SA de CV A tiempo completoEmpresa dedicada a la fabricación de muebles para oficina, solicita **"Agente de Customer Success"** para realizar las siguientes actividades:- Capturar, procesar y validar pedidos.- Confirmar información con clientes externos e internos.- Coordinar con PCP, logística, almacén y producción.- Dar seguimiento a cada pedido desde captura hasta entrega.-...
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Remote Linux Security
hace 3 semanas
Aguascalientes, México Canonical A tiempo completoA leading technology company seeks a software engineer to enhance security foundations for Ubuntu, leveraging skills in cryptography and Linux security. The role involves collaboration with internal teams and external partners to develop automation tools for security compliance and deliver high-quality solutions. The ideal candidate has experience in Linux...
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Gerente de Customer Success
hace 4 semanas
Aguascalientes, México Creaciones Industriales SA de CV A tiempo completo**Descripción del puesto**:¡Únete a nuestro equipo en Línea Italia! Estamos en busca de un **Gerente de Customer Success** para liderar el área de atención a clientes, con el objetivo de garantizar la completa satisfacción de nuestros clientes y fortalecer la fidelización de nuestra marca.El Gerente de Customer Success será responsable de diseñar,...
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Security Software Engineer
hace 4 semanas
Aguascalientes, México Canonical A tiempo completoSecurity Software Engineer Join to apply for the Security Software Engineer role at Canonical 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely...
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Security Software Engineer
hace 4 semanas
Aguascalientes, México Canonical A tiempo completoSecurity Software Engineer Join to apply for the Security Software Engineer role at Canonical 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely...
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Enterprise Customer Success Manager
hace 10 horas
aguascalientes, México Canonical A tiempo completoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
