Guest Service Coordinator

hace 4 días

Mexico City Marriott Vacations Worldwide A tiempo completo

POSITION SUMMARY Provide professional telephone assistance, manage service requests through work orders, coordinate operational staff using internal systems, and ensure timely follow-up on guest complaints and needs, guaranteeing a quality and satisfying experience. ESSENTIAL FUNCTIONS Answer calls courteously, clearly, and with a warm tone. Follow up on guest requests. Manage work orders. Record requests in PMS / Asgard. Assign work orders. Coordinate with departments such as Housekeeping, Engineering, Security, and Front Desk. Be accessible and cooperative with colleagues from other departments to maintain positive relationships. Follow up on orders that cannot be completed the same day and coordinate with the area leader responsible. Assign and coordinate staff. Ensure staff is “on/off shift” in PMS / Asgard. Contact staff if an order is not visible on the mobile device within the established time. Make follow-up calls within 10 minutes after completing an order. Handle special cases such as Lost and Found, amenity deliveries, inspections in PMS / Asgard for check-ins and check-outs. Receive, document, and promptly follow up on guest complaints. Coordinate with involved departments to resolve situations effectively. Prioritize guest satisfaction and ensure clear and respectful communication. Generate reports to inform leaders about recurring complaints or critical situations. POSITION SPECIFICATIONS Education: Bachelor’s degree or higher. Technical Competencies: Initiative, highly organized, people oriented. Experience: 2 years in a similar position. Additional Languages: Advanced English. Other: Ability to work under pressure, excellent service attitude, good presentation, availability for rotating shifts, proactive, reliable, honest, dynamic, multitasking. Managerial Responsibilities: Supervise/coordinate the work of different departments such as Housekeeping, Front Desk, Bell Boys, Food and Beverage (amenities and packages). Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr

  • Banquet Event Experience Coordinator

    hace 4 días

    Mexico City Marriott Hotels Resorts A tiempo completo

    A leading global hotel chain located in Mexico is looking for a Banquet Coordinator/Host(ess) to ensure successful event execution by managing guest needs and service quality. The ideal candidate should have a high school diploma and at least one year of related experience. Responsibilities include adhering to safety policies, maintaining professional guest...

  • Guest Experience

    hace 4 días

    Mexico City Marriott Vacations Worldwide A tiempo completo

    A leading hospitality company in Mexico City is seeking a candidate for a role that involves providing professional telephone assistance and managing service requests. The position requires at least 2 years of experience, a bachelor's degree, and proficiency in advanced English. Responsibilities include coordinating operational staff and ensuring guest...

  • Banquet Service Coordinator

    hace 4 días

    Mexico City Marriott Hotels Resorts A tiempo completo

    Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all ваши arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event...

  • Banquet Service Coordinator

    hace 3 días

    Mexico City Marriott Hotels Resorts A tiempo completo

    Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all ваши arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event...

  • Guest Services

    hace 4 días

    Mexico City Marriott Hotels Resorts A tiempo completo

    A leading hotel chain in Ciudad de México seeks a Front Desk Associate to manage guest check-ins, resolve guest issues, and assist in staff training. Candidates should have at least one year of related work experience and a high school diploma. This full-time role requires excellent customer service skills and a commitment to guest satisfaction. Join a...

  • Guest Relations Officer

    hace 5 días

    Mexico City Celebrity Cruises A tiempo completo

    Overview The Guest Relations Officer owns each guest interaction, follows up on experience and offers a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every...

  • Guest Service Representative

    hace 5 días

    Mexico City Marriott Hotels Resorts A tiempo completo

    Position Summary Organize confirmation process and conduct all guest check‑ins/check‑outs, room reservations, request changes and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...

  • Guest Service Representative

    hace 4 días

    Mexico City Marriott Hotels Resorts A tiempo completo

    Position Summary Organize confirmation process and conduct all guest check‑ins/check‑outs, room reservations, request changes and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...

  • Hybrid IT Service Delivery Coordinator

    hace 4 días

    Mexico City SoftwareONE A tiempo completo

    A global software solutions provider is seeking a Service Delivery Coordinator in Mexico, Ciudad de México. The role involves supervising support operations, ensuring SLA compliance, and managing service quality across teams. Ideal candidates will have experience in IT support operations and a strong understanding of ITSM processes. This position offers...

  • Shipboard Guest Experience Leader

    hace 5 horas

    Mexico City Royal Caribbean Group A tiempo completo

    A leading cruise line company is seeking a Guest Services Manager in Mexico City to ensure outstanding guest experiences and satisfaction. This role requires at least two years of managerial experience in hospitality, with strong communication skills and the ability to handle diverse guest needs. Candidates should possess knowledge of customer service...