Senior Service Delivery Manager

hace 3 semanas

Guadalajara, México Epam Systems A tiempo completo

You are curious, persistent, logical and clever - a true techie at heart.You enjoy living by the code of your craft and developing elegant solutions for complex problems.If this sounds like you, this could be the perfect opportunity to join EPAM as a**Senior Service Delivery Manager **.Scroll down to learn more about the position's responsibilities and requirements.**Requirements**:- Proven tracking record of Service and Delivery Management of mid+ size projects- Expert in business continuity assurance- Experienced Resource Manager of direct 20+ FTE- Experience Designing and Implementing Support and Development Services- Highly accountable in complex escalation situations- Expert in Customer Management and Service Quality Assurance- Expert in Service Metrics and Reporting- Experience in implementing and managing projects/programs under Agile principles- Experience in Account Management (Project/Service Financial Management)**Nice to have**:- ITIL V4 certification- Public Cloud Certification- PMP Certification**We offer**:- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 3 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- Monthly non-taxable amount for the electricity and internet bills**Qualification**:- Primary Skill: ITSM- C1 EnglishApply

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