Senior Service Manager

hace 4 semanas

Guadalajara, México NTT DATA A tiempo completo

**Req ID**: We are currently seeking a Senior Service Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).Leads intermediate-level service delivery processes and associated projects. Owns one or more service delivery processes. Manages service delivery processes in a standard service delivery environment. Leads continuous improvement activities in support of client or internal businessOversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.As well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.****Job Segment**:Consulting, Manager, Change Management, Technology, Management

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