Customer Service

Date: Jan 29, ****- Location: Mexico City, MX- Additional Location:- Function: Logistics & Customer Service- Seniority Level: Entry level- Employment type: Permanent- Workplace Type: On-site- Company: Campari Mexico S.a. De CCampari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading positions in Europe and the Americas.Headquartered in Milan, Italy, Campari Group owns 22 plants worldwide and has its own distribution network in 22 countries, and employs approximately 4,000 people.Shares of the parent company Davide Campari - Milano N.V. are listed on the Italian Stock Exchange since ****.Campari Group is today the sixth-largest player worldwide in the premium spirits industry.**Company**:Campari México, S.A. de C.V.**Job Title**:Customer Service Analyst**Job Location**:Edo de México 3PL Distribution Center with movility to Puebla.**Reports to**: Customer Service Coordinator**Organizational Layer (global, regional or local)**:Local**General Description of the Role**Coordinates and manages the activities related to the entry, supply and delivery of Purchase Orders for Clients**Mission/Objectives**Coordinates and manages the activities related to the entry, supply and delivery of Purchase Orders for Clients for 12,00 POs per year, being responsible for accounts assigned (SSS, Wholesalers, DH, Multichannel); based on policies and strategies established in order to guarantee the objectives of quality, cost and service that contribute to the growth of the Group in terms of billing and profitability.**Key Responsibilities and Activities**- Responsible for the receipt of Purchase Orders for supply and delivery of designated accounts.- Coordinates the team (logistics and CS) to generate the logistics plan for clients in order to guarantee product delivery within the times established by each client.- Cube the orders of Accounts assigned to consolidate deliveries and optimize the logistics cost- Follow up on the delivery of orders, being the main point of contact in the negotiation with the Distribution Centers in the event of an incident in the receipt- Responsible for the main service KPIs (MEX Fill Rate and Global Fill Rate)- Coordinates the monitoring of projects and calendars of the collaboration program with the main clients- Manage in SAP all order management flow since Sales order creation to Order delivery assigning correct reason codes and reporting service issues.- Prioritization of the assortment of orders based on availability by 12,000 POs being responsible of the Business's billing through 3PL.**Key Relationships****_Internal: _**Sales National Managers**_ _**Credit and Collection Manager,**_ _**Warehouse and Transport Coordinator, Inventory Analyst.**_External: _**3PLs or External Manufacturing providers, Customers DC.**Experience Required**- 2-3 years experience in similar position.- Preferable management of SSS accounts or Wholesalers accounts.**Education / Professional Qualifications**- Bachelor degree on Business Management, Supply Chain, Logistics.**Skills****_Functional_**- Drive for results- Organizational integration.- Proactive and service oriented**_Technical _**- Customer Service- Warehouse and Distribution- ERP SAP and Microsoft Excel**_Other_**Advance Knowledge in Microsoft Excel**Our commitment to Diversity & Inclusion**:At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment.Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual's race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.**Note to applicants**:**Notice to third party agencies**: