Client Operations Lead | Remote | Mexico
hace 2 semanas
Job Description: Client Operations LeadPosition Type: Full-TimeLocation: RemoteApply here: the RoleOpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams.This role is ideal for someone with BPO or outsourcing experience who understands client expectations, team performance, structured workflows, and the importance of clear communication.You'll support both sides ensuring clients receive consistent updates while helping talent stay aligned, productive, and fully equipped to succeed.This is a mid-level leadership role focused on people support, communication, and operational consistency.Key ResponsibilitiesClient Operations & CommunicationAct as the primary operational contact for assigned clients.Provide updates, gather feedback, and ensure expectations are understood on both sides.Maintain a predictable communication rhythm to support account stability.Build rapport and trust through responsiveness, clarity, and professionalism.Talent Leadership & GuidanceWork closely with talent to clarify tasks, goals, and performance expectations.Conduct quick coaching conversations and check-ins to address concerns.Monitor attendance, productivity, and adherence to client workflows.Address small performance issues early and escalate when needed.Workflow OversightTrack progress on daily tasks and weekly deliverables.Ensure the team follows SOPs and client standards consistently.Assist in updating documentation when workflows change.Flag any operational risks or recurring challenges.Issue ResolutionAnticipate and resolve miscommunications or workflow gaps before escalation.Align both client and talent perspectives during unclear situations.Maintain fairness and clarity during all discussions.What You Bring2-4 years experience in a BPO, client-facing, or operations environment.Strong English communication skills.Experience guiding or supporting offshore staff is a plus.Highly organized with excellent follow-through.Solution-oriented mindset with the ability to stay calm and professional.Apply Nowhttps://operationsarmy.Com/application#J-*****-Ljbffr
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Client Operations Lead | Remote | Mexico
hace 2 semanas
Xico, México Opsarmy Careers A tiempo completoClient Operations Lead | Remote | Mexico Apply for the Client Operations Lead | Remote | Mexico role at OpsArmy CareersOverviewOpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams.This mid-level leadership role focuses on people support, communication, and...
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Client Operations Lead | Remote | Mexico
hace 3 semanas
Xico, México Opsarmy Careers A tiempo completoClient Operations Lead | Remote | Mexico Apply for the Client Operations Lead | Remote | Mexico role at OpsArmy Careers Overview OpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams. This mid-level leadership role focuses on people support, communication, and...
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Client Operations Lead | Remote | Mexico
hace 3 semanas
Xico, México Opsarmy Careers A tiempo completoClient Operations Lead | Remote | Mexico Apply for the Client Operations Lead | Remote | Mexico role at OpsArmy Careers Overview OpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams. This mid-level leadership role focuses on people support, communication, and...
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Remote Client Operations Lead
hace 2 semanas
Xico, México Opsarmy A tiempo completoA leading outsourcing firm is seeking a Client Operations Lead to manage day-to-day coordination between clients and offshore teams.This mid-level leadership role requires 2-4 years of BPO or operations experience, strong English communication skills, and organizational abilities.You will be responsible for maintaining communication, supporting talent, and...
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Remote Client Operations Lead: Aligning Clients
hace 2 semanas
Xico, México Opsarmy Careers A tiempo completoA remote operations firm is seeking a Client Operations Lead to manage daily interactions between clients and offshore teams.This role requires 2-4 years of experience in a relevant environment, strong organization skills, and the ability to communicate effectively in English.The ideal candidate will maintain operational consistency, address client needs...
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Remote Client Operations Lead: Aligning Clients
hace 3 semanas
Xico, México Opsarmy Careers A tiempo completoA remote operations firm is seeking a Client Operations Lead to manage daily interactions between clients and offshore teams. This role requires 2-4 years of experience in a relevant environment, strong organization skills, and the ability to communicate effectively in English. The ideal candidate will maintain operational consistency, address client needs...
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Remote Client Operations Lead — Elevate Engagement
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Xico, México Opsarmy Careers A tiempo completoA dynamic company in operations management is seeking a Client Operations Manager for a remote position based in Mexico City.This role requires strong BPO experience and proficiency in English communication, aiming to oversee client relations, manage operational tasks, and support talent effectively.With responsibilities ranging from client management to...
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Remote Senior Financial Operations Lead
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Xico, México Shift Markets A tiempo completoA global broker is seeking a Senior Financial Operations Associate to lead financial operations focusing on accuracy and compliance.The role requires fluency in Mandarin, strong English skills, and advanced proficiency in Excel.Responsibilities include managing client transactions and cash, analyzing reports, and overseeing reconciliations.The position is...
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Marketing Operations Lead, Mexico
hace 1 semana
Xico, México Samsara A tiempo completoA leading technology company is seeking a Marketing Operations professional based in Mexico to drive Go-to-Market improvements.This remote role requires a data-driven mindset and strong analytical skills, as you'll manage processes and collaborate across teams.Ideal candidates will have at least 3 years of relevant experience, a technical degree, and...
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Marketing Operations Lead, Mexico
hace 1 semana
Xico, México Samsara A tiempo completoA leading technology company is seeking a Marketing Operations professional based in Mexico to drive Go-to-Market improvements.This remote role requires a data-driven mindset and strong analytical skills, as you'll manage processes and collaborate across teams.Ideal candidates will have at least 3 years of relevant experience, a technical degree, and...
