Process Improvement Manager
hace 2 semanas
The Service Sr.Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities.The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Manage one or more teams in the Customer Service function; division is based on line of business or product and span of control- Resolve issues that include uncommon and complex situations with significant organizational impact- Evaluate team's performance and make recommendations for pay increases, promotions, terminations, hiring etc.- Develop leaders by providing guidance and mentorship in conjunction with succession planning- Develop employees and their skill sets to expand each team's capabilities and provide growth opportunities- Recommend new work procedures and contribute to the development of new customer service techniques, models and plans- Drive organizational change through innovation and process improvement, eliminating friction points for team- Achieve team performance excellence to ensure high quality and high volume productivity**Qualifications**:- 6-10 years of related experience in senior level role with commensurate people management experience- Lean Six Sigma certifications preferred- Working knowledge of Design Thinking, Lean and Agile- Proficient project management skills- Effective written and verbal communication skills- Influencing and relationship management skills**Education**:- Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Senior Process Improvement Manager
hace 1 semana
Xico, México Bebeeprocess A tiempo completoJob Title Senior Process Improvement Manager About the Role We are seeking a seasoned Senior Process Improvement Manager to join our team. Key Responsibilities Lean Capability Development and Execution Drive the Lean capability strategy by partnering with global and cross‑functional teams to embed Lean thinking, leadership behaviors, and process discipline...
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Senior Process Improvement Manager
hace 1 semana
Xico, México Bebeeprocess A tiempo completoJob Title Senior Process Improvement Manager About the Role We are seeking a seasoned Senior Process Improvement Manager to join our team. Key Responsibilities Lean Capability Development and Execution Drive the Lean capability strategy by partnering with global and cross‑functional teams to embed Lean thinking, leadership behaviors, and process discipline...
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Senior Process Improvement Manager
hace 1 semana
Xico, México Bebeeprocess A tiempo completoJob Title Senior Process Improvement Manager About the Role We are seeking a seasoned Senior Process Improvement Manager to join our team. Key Responsibilities Lean Capability Development and Execution Drive the Lean capability strategy by partnering with global and cross‑functional teams to embed Lean thinking, leadership behaviors, and process discipline...
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Senior Process Improvement Manager
hace 2 semanas
Xico, México Bebeeprocess A tiempo completoJob Title:Senior Process Improvement ManagerAbout the Role:We are seeking a seasoned Senior Process Improvement Manager to join our team.As a key member of our organization, you will be responsible for architecting and leading the deployment of a global system that builds problem-solving capability, embeds scientific thinking, and drives cultural change.Key...
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Process Improvement Senior Analyst
hace 2 semanas
Xico, México Nutanix A tiempo completoHungry, Humble, Honest, with Heart. The Opportunity About the Team At Nutanix, you will be joining the Revenue Operations Team, a close-knit group of three dedicated professionals located across the USA. Our team culture is centered around support and collaboration; we encourage each other to share insights, tackle challenges together, and celebrate our...
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Process Improvement Senior Analyst
hace 2 semanas
Xico, México Nutanix A tiempo completoHungry, Humble, Honest, with Heart. The Opportunity About the Team At Nutanix, you will be joining the Revenue Operations Team, a close-knit group of three dedicated professionals located across the USA. Our team culture is centered around support and collaboration; we encourage each other to share insights, tackle challenges together, and celebrate our...
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Continuous Improvement Manager
hace 2 semanas
Xico, México Goodyear A tiempo completoLocation: MX - Central Office - Santa FeGoodyear Talent Acquisition Representative: SONIA NIETOSponsorship Available: NoRelocation Assistance Available: NoLI-SN1**Manager Continuous Improvement****Location**: El Salto, Guadalajara.**Department**: Operations / Logistics**Reports To**: Supply Chain Director**Job Objective**: Efficiently coordinate warehouse...
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Business Improvement Manager
hace 2 semanas
Xico, México Mccormick & Company A tiempo completoYou may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started.At McCormick, we're always looking for new people to bring their unique flavor to our team.McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work.We are looking to hire an **BUSINESS IMPROVEMENT...
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Process Excellence Manager
hace 2 semanas
Xico, México American Express A tiempo completoA leading financial services company is seeking a Manager - Process Excellence to enhance business processes and ensure compliance across operations. This role requires a proven leader with over 5 years of experience in financial services and expertise in process documentation, stakeholder management, and technology integration. The successful candidate will...
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Manager, Business Process Analysis
hace 2 semanas
Xico, México Zendesk A tiempo completo**Job Description**:The Business Process Manager role will be responsible for leading ongoing transformation efforts focused on the evolution of Zendesk's business operations, and core business processes.This role will be a key people Manager to champion the customer experience by analyzing, identifying, and implementing improvement opportunities across...
