Subject Matter Expert
hace 3 semanas
About RevolutPeople deserve more from their money.More visibility, more control, and more freedom.Revolut has been on a mission to deliver just that.Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast growth, two things are essential to our success: our people and our culture.In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.And we're looking for more brilliant people.People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleOur Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most.They are the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.We're looking for a Subject Matter Expert with a deep understanding of customer support operations and Mexico-specific products.You'll play a key role in bridging product knowledge with exceptional service delivery.You'll be responsible for maintaining internal knowledge, driving communication, and collaborating across multiple teams to enhance the overall customer experience.Up to shape what's next in finance?Let's get in touch.What you'll be doingCreating and maintaining internal knowledge base content related to products in MexicoEnsuring front-line teams have accurate and timely product informationCollaborating with the Learning & Development team to update training materials and coordinate training sessions as neededDriving internal communication initiatives, such as FAQs, forms, and relevant support documentsPartnering with Product Owners to manage product changes, resolve bugs, and support configuration-related queriesAnalyzing customer feedback to identify areas for improvementLeading root-cause analysis processes to address key issuesCollaborating with Research, Quality, and Complaints teams to identify root causes of negative experiencesImplementing improvement strategies based on findingsCoordinating with the Product team to provide visibility into customer satisfaction and dissatisfaction for assigned featuresWhat you'll needFluency in EnglishExperience in customer support, preferably in a product-focused or fintech environmentA solid understanding of support tools and documentation platforms, such as Confluence and ZendeskExcellent communication and collaboration skills, with the ability to work cross-functionallyA proactive and self-motivated attitude with a high level of ownershipGenuine empathy and a customer-centric mindsetExceptional attention to detail and problem-solving abilitiesThe ability to work in a fast-paced, evolving environmentWe won't ask for payment or personal financial information during the hiring process.If anyone does ask you for this, it's a scam.Report it immediately.#J-*****-Ljbffr
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Processing Subject Matter Expert
hace 5 días
Xico, México Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Subject Matter Expert
hace 3 semanas
Xico, México Revolut A tiempo completoAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our...
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Subject Matter Expert
hace 3 semanas
Xico, México Revolut A tiempo completoAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our...
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Subject Matter Expert
hace 3 semanas
Xico, México Revolut A tiempo completoAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day. As we continue our...
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Subject Matter Expert
hace 3 semanas
Xico, México Revolut Ltd A tiempo completoPeople deserve more from their money. More visibility, more control, and more freedom. Since ****, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.As we continue our lightning-fast...
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Subject Matter Expert Hsbcnet Glcm Digital
hace 3 semanas
Xico, México Hsbc A tiempo completoSome careers have more impact than others.If you're looking for a career where you can make a real impression, join GSC HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and...
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Subject Matter Expert
hace 4 días
Xico, México Cognizant A tiempo completoJob SummaryResponsibilitiesOversee the daily operations of marketing processes to ensure smooth workflow and timely delivery of tasks.Monitor print media channels to gather relevant data and insights for marketing strategies.Track internet media platforms to analyze trends and measure the impact of marketing campaigns.Provide detailed reports on media...
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Subject Matter Expert In Data Management
hace 5 días
Xico, México Lenovo A tiempo completoGeneral Information Req # Career area : Data Management and Analytics Country / Region : Mexico State : Distrito Federal City : Mexico D.F. Date : Thursday, January 23, Additional Locations Mexico Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse,...
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Subject Matter Expert In Data Management
hace 4 días
Xico, México Lenovo A tiempo completoGeneral Information Req # Career area : Data Management and Analytics Country / Region : Mexico State : Distrito Federal City : Mexico D.F. Date : Thursday, January 23, Additional Locations Mexico Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse,...
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Subject Matter Expert In Data Management
hace 2 días
Xico, México Lenovo A tiempo completoGeneral Information Req # Career area : Data Management and Analytics Country / Region : Mexico State : Distrito Federal City : Mexico D.F. Date : Thursday, January 23, Additional Locations Mexico Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse,...
