Customer Success Manager
hace 2 semanas
As a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement. This is an entry-level role, ideal for someone early in their Customer Success career who is passionate about helping customers achieve measurable outcomes and grow their businesses through technology. How you'll add value Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals. Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform. Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365. Use customer data and engagement metrics to identify at‑risk accounts or untapped opportunities for adoption improvement. Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high‑quality customer experiences. Manage multiple customer interactions efficiently through digital channels such as email, chat, and video. Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement. Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes. Other duties as assigned. What you’ll need to be successful in this role 2+ years of B2B customer‑facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company. Excellent communication, presentation, and interpersonal skills with a strong customer‑first mindset. Confident conducting virtual meetings and presenting to customers 1:1 or in small groups. Strong organizational skills and ability to manage a high volume of accounts in a fast‑paced environment. Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus. Professional fluency in English required (verbal and written). Based in Mexico. #J-18808-Ljbffr
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Customer Success Manager
hace 1 semana
Pachuca, México Restaurant365 A tiempo completoAs a Customer Success Manager , you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model , you’ll deliver impactful customer experiences through both digital programs and personalized engagement . This is an entry-level role , ideal...
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Senior Enterprise Customer Success Manager — Remote
hace 1 semana
Pachuca, México Samsara A tiempo completoA leading IoT solutions provider is seeking a Senior Customer Success Manager to guide Enterprise customers in deploying and adopting IoT solutions. This remote role, based in Mexico, involves managing customer relationships, ensuring successful deployments, and integrating with cross-functional teams. Candidates should have over 5 years of experience in...
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Junior SMB Customer Success
hace 2 semanas
Pachuca, México Restaurant365 A tiempo completoA leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform. This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement. Ideal candidates should have 2+ years of B2B customer-facing experience, possess...
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Junior SMB Customer Success
hace 1 semana
Pachuca, México Restaurant365 A tiempo completoA leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform. This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement. Ideal candidates should have 2+ years of B2B customer-facing experience, possess...
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Customer Success Manager III
hace 1 semana
Pachuca, México Samsara A tiempo completoWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Customer Success Manager III
hace 1 semana
Pachuca, México Samsara A tiempo completoWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Customer Success Specialist
hace 2 semanas
Pachuca, México SecurityScorecard A tiempo completoEmployer Industry: Cybersecurity RatingsWhy consider this job opportunitySalary up to $85,000 (base plus bonus)Opportunity for career advancement and growth within the organizationComprehensive benefits package including health benefits, stock options, and unlimited PTOFlexible work environment with the potential for remote workEngaging company culture...
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Senior Customer Marketing Manager
hace 1 día
Pachuca, México Samsara A tiempo completoWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Senior Customer Marketing Manager
hace 1 día
Pachuca, México Samsara A tiempo completoWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Senior Customer Marketing Manager
hace 1 día
Pachuca, México Samsara A tiempo completoA leading technology firm is seeking a Senior Customer Marketing Manager to lead customer advocacy initiatives in Mexico. This remote role involves amplifying the customer voice, engaging top advocates, and driving collaboration with marketing and sales teams. Ideal candidates will have over 6 years of marketing experience, exceptional storytelling...
