Customer Success Manager
hace 4 semanas
As a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement. This is an entry-level role, ideal for someone early in their Customer Success career who is passionate about helping customers achieve measurable outcomes and grow their businesses through technology. How you'll add value Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals. Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform. Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365. Use customer data and engagement metrics to identify at‑risk accounts or untapped opportunities for adoption improvement. Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high‑quality customer experiences. Manage multiple customer interactions efficiently through digital channels such as email, chat, and video. Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement. Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes. Other duties as assigned. What you’ll need to be successful in this role 2+ years of B2B customer‑facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company. Excellent communication, presentation, and interpersonal skills with a strong customer‑first mindset. Confident conducting virtual meetings and presenting to customers 1:1 or in small groups. Strong organizational skills and ability to manage a high volume of accounts in a fast‑paced environment. Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus. Professional fluency in English required (verbal and written). Based in Mexico. #J-18808-Ljbffr
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Customer Success Manager
hace 4 semanas
Pachuca, México Restaurant365 A tiempo completoAs a Customer Success Manager , you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model , you’ll deliver impactful customer experiences through both digital programs and personalized engagement . This is an entry-level role , ideal...
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Customer Success Manager
hace 3 semanas
Pachuca, México Restaurant365 A tiempo completoAs a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform.Working within a scaled and pooled Customer Success model, you'll deliver impactful customer experiences through both digital programs and personalized engagement.This is an entry-level role, ideal for...
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Junior Smb Customer Success
hace 3 semanas
Pachuca, México Restaurant365 A tiempo completoA leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform.This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement.Ideal candidates should have 2+ years of B2B customer-facing experience, possess strong...
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Junior SMB Customer Success
hace 4 semanas
Pachuca, México Restaurant365 A tiempo completoA leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform. This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement. Ideal candidates should have 2+ years of B2B customer-facing experience, possess...
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Junior SMB Customer Success
hace 4 semanas
Pachuca, México Restaurant365 A tiempo completoA leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform. This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement. Ideal candidates should have 2+ years of B2B customer-facing experience, possess...
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Remote Technical Account Manager — Iot Saas Value Driver
hace 3 semanas
Pachuca, México Samsara A tiempo completoA leading technology company based in Mexico is seeking a Technical Account Manager to drive customer success and technical health.The ideal candidate will have over 7 years of experience in technical customer-facing roles, exceptional technical literacy, and strong communication skills in both English and Spanish.This remote position offers a competitive...
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SMB Adoption Specialist: Entry-Level Customer Success
hace 4 semanas
Pachuca, México Restaurant365 A tiempo completoA leading SaaS company is seeking an Adoption Specialist in Pachuca, Mexico. This entry-level role focuses on guiding SMB customers through onboarding and maximizing their use of the platform. You’ll conduct training sessions, manage customer interactions, and track success metrics. Ideal candidates will have 2+ years of B2B experience, strong...
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SMB Adoption Specialist: Entry-Level Customer Success
hace 4 semanas
Pachuca, México Restaurant365 A tiempo completoA leading SaaS company is seeking an Adoption Specialist in Pachuca, Mexico. This entry-level role focuses on guiding SMB customers through onboarding and maximizing their use of the platform. You’ll conduct training sessions, manage customer interactions, and track success metrics. Ideal candidates will have 2+ years of B2B experience, strong...
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Technical Account Manager
hace 2 semanas
Pachuca, México Samsara A tiempo completoWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
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Technical Account Manager
hace 2 semanas
Pachuca, México Samsara A tiempo completoWho we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...
