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hace 3 semanas

Xico, México Bebeeengagement A tiempo completo

Customer Engagement StrategistWe're looking for a skilled Customer Engagement Strategist to lead our engagement efforts across digital platforms and offline activations.Key ResponsibilitiesManage brand-owned channels (app, WhatsApp, Facebook groups) to activate and retain users.Develop Key Opinion Consumer (KOC) networks and drive authentic word-of-mouth.Organize car owner clubs and offline events.Design and optimize loyalty programs to boost satisfaction and referrals.Support user acquisition and lead conversion in collaboration with sales and marketing.Analyze user data to generate insights and support strategic decisions.Coordinate cross-functional initiatives to enhance the user journey across digital and offline touchpoints.Support the creation and localization of content for user engagement campaigns, including newsletters, push notifications, and community posts.Monitor and report on user sentiment and feedback trends to proactively address service gaps and improve brand perception.Requirements2–3 years of experience in user operations, community management or CRM.Background in automotive, creative agencies or event planning is a plus.Strong communication and coordination skills.Fluent in English.Bachelor's degree in Marketing, Communications or related fields.Valid driver's license.About This OpportunityThis role offers a unique chance to shape the future of mobility by building meaningful connections with customers.If you have a passion for creating strong communities and enhancing user experiences, we'd love to hear from you#J-*****-Ljbffr

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